Ryleigh Hoover
Williamstown,VT
Summary
Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency.
Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
River Walk Resort at Loon Mountain
Lincoln , NH
10.2023 - 12.2024
- Practiced safe work habits and wore protective safety equipment.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Responded promptly to maintenance requests from guests or staff.
- Explained goals and expectations required of trainees.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Reported damage or theft of hotel property to management.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Delegated work to staff, setting priorities and goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Personal Support Specialist
The Gorham House
Gorham, Maine
05.2022 - 08.2022
- Helped clients get in and out of beds and wheelchairs.
- Performed light housekeeping duties such as vacuuming carpets, cleaning kitchen appliances and bathrooms.
- Maintained accurate records of clients' progress and reported any changes in condition to appropriate personnel.
- Ensured compliance with all applicable laws and regulations related to client care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Instructed clients on proper use of medical equipment such as wheelchairs or walkers.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained detailed records of services performed on clients.
- Collaborated with other healthcare professionals regarding patient care plans.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Attended staff meetings and trainings on new policies and procedures.
- Provided emotional support to clients during difficult times.
- Served meals in accordance with dietary guidelines provided by nutritionists.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Responded promptly to emergency situations by providing first aid or CPR if needed.
- Supported bathing, dressing and personal care needs.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Provided companionship, personal care and household management assistance to clients within private home settings.
- Monitored health and well-being of clients and reported significant health changes.
- Participated in continuing education programs related to job responsibilities.
Education
High School Diploma -
Lin-Wood Public Schools
Lincoln Nh06-2020
Skills
- Inventory management
- Staff supervision
- Training program development
- Safety compliance
- Customer service
- Conflict resolution
- Team collaboration
- Emergency response
- Record keeping
- Time management
- Department coordination
- Motivate staff
Timeline
Housekeeping Supervisor
River Walk Resort at Loon Mountain
10.2023 - 12.2024
Personal Support Specialist
The Gorham House
05.2022 - 08.2022
High School Diploma -
Lin-Wood Public Schools