Ryleigh Schoedel
Springfield,IL
Summary
Accomplished Barista Trainer at Starbucks, adept in leadership and espresso machine operation, enhanced team performance through effective mentoring and customer service strategies. Achieved high customer satisfaction scores by fostering a clean, efficient café environment and implementing upselling techniques. Excelled in creating a positive learning atmosphere, significantly improving barista skills and sales outcomes.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
Freedom Dr Springfield IL
08.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Associate Degree In Nursing - Nursing
Lincolnland Community College
Springfield IL05.2022
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Barista mentoring
- Order Taking
- POS System Operation
- Excellent memory
- Friendly and outgoing
- Cash Handling
- Espresso machine operation
- Safe Food Handling
- Menu Memorization
Additional Information
Organized multiple community projects to foster relationship between business and community including a yearly project with local high school (Springfield High School) and currently organizing and managing a Blood Drive.
Timeline
Barista Trainer
Starbucks
08.2021 - Current
Associate Degree In Nursing - Nursing
Lincolnland Community College