Ryleigh Winsman
Queen Creek,Arizona
Summary
Results-driven professional with expertise in customer relations and team leadership. Proven ability in inventory control and employee scheduling, enhancing operational efficiency and customer satisfaction.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Boot Barn
Queen Creek, AZ
09.2025 - Current
- Assisted in training new team members on store policies and customer service protocols.
- Managed daily inventory processes, ensuring stock levels met customer demand.
- Supported visual merchandising efforts to enhance product presentation and store appeal.
- Processed transactions efficiently while maintaining a high level of customer service.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Monitored sales floor for compliance with company standards and policies.
- Contributed to regular staff meetings, sharing insights on operational efficiencies and improvements.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Representative
Waters Vacuum Truck Services
Reno, NV
07.2024 - 06.2025
- Assisted customers with service inquiries, ensuring accurate information and timely responses.
- Resolved customer complaints efficiently, enhancing overall satisfaction and service quality.
- Coordinated scheduling of vacuum truck services to optimize operational efficiency and resource allocation.
- Maintained detailed records of service requests, contributing to improved tracking and reporting systems.
- Utilized CRM software for managing customer interactions, improving response times and follow-up procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Collaborated with real estate agents to provide ease of completion of tank inspections for sale of homes
Assistant Store Manager
Vans Off The Wall
Reno, NV
07.2022 - 07.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Contributed to regular staff meetings, sharing insights on operational efficiencies and improvements.
- Monitored sales floor for compliance with company standards and policies.
- Assisted in training new team members on store policies and customer service protocols.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Customer Service Representative
Makita USA
Reno, NV
03.2021 - 07.2022
- Collaborated with team members to streamline communication processes, fostering a cohesive work environment.
- Provided training support for new hires, promoting adherence to company protocols and standards.
- Developed FAQs and user guides, increasing self-service options for customers and reducing call volume.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Utilized CRM software for managing customer interactions, improving response times and follow-up procedures.
Education
Associate of Science - Communication
Sierra College
Rocklin, CA05-2020
Skills
- Problem-solving
- Retail operations
- Inventory control
- Customer relations
- Team building and leadership
- KPI tracking
- Customer service and engagement
- Attention to detail
- Quickbooks
- Employee scheduling
- Hiring and training
- Records management
Timeline
Assistant Store Manager
Boot Barn
09.2025 - Current
Customer Service Representative
Waters Vacuum Truck Services
07.2024 - 06.2025
Assistant Store Manager
Vans Off The Wall
07.2022 - 07.2024
Customer Service Representative
Makita USA
03.2021 - 07.2022
Associate of Science - Communication
Sierra College