Ryley Goza
Camden,AR
Summary
Upbeat and personable with natural ability to build rapport and offer exceptional customer service. Possesses strong financial acumen and proficiency in handling transactions, which are essential for advising clients on banking products and services. Aims to contribute to client satisfaction and financial growth through tailored solutions and dedicated support.
Overview
2
2
years of professional experience
Work History
Personal Banker II
Cadence Bank
09.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Contact Lens Technician
Patterson Eye Care
03.2024 - 09.2024
- Implemented quality control measures to guarantee that dispensed products met industry standards for safety and effectiveness.
- Streamlined inventory management by implementing an organized system for tracking contact lens supplies and reordering as needed.
- Provided personalized consultations to educate patients on proper contact lens care and maintenance practices.
- Troubleshot any issues related to contact lenses, resolving problems quickly to maintain client satisfaction levels.
Customer Service Representative
Bank OZK
07.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Vilonia High School
Vilonia, AR05-2023
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Attention to detail
- Banking
- Account maintenance
- Financial advising
- Transaction processing
- Teller support
Timeline
Personal Banker II
Cadence Bank
09.2024 - Current
Contact Lens Technician
Patterson Eye Care
03.2024 - 09.2024
Customer Service Representative
Bank OZK
07.2023 - 03.2024
High School Diploma -
Vilonia High School
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