Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryley Heaps

Herriman,Utah

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Lowes
11.2023 - Current
  • Collaborated across departments to resolve customer-related issues
  • Anticipated needs and resolved problems to keep customers happy
  • Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
  • Managed difficult customer situations with professionalism and empathy
  • Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives

Customer Service Representative

The Home Depot
02.2022 - 05.2023
  • Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
  • Maintained high level of knowledge regarding current promotions, discounts, or special offers available
  • Analyzed customer feedback to identify trends and suggested improvements for business
  • Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
  • Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives

Education

Associate in Science (A.S.) - General Education Emphasis of Business

Salt Lake Community College
08.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Lowes
11.2023 - Current

Customer Service Representative

The Home Depot
02.2022 - 05.2023

Associate in Science (A.S.) - General Education Emphasis of Business

Salt Lake Community College

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Ryley Heaps