Rylie Baetge
PetSmart
Citrus Heights,CA
1
Certification
1
year of professional experience
Pet Specialist with experience in consultative retail selling, pet food and supply recommendations, and POS transactions. Helps 21+ customers per shift match products to pet health, lifestyle, and budget while explaining benefits clearly and resolving questions in a fast-paced sales floor. Builds repeat business through friendly service, organized displays, and accurate checkout support.
Work History
Veterinary Assistant Extern
- Completed hands-on veterinary assisting experience in a professional clinical environment.
- Assisted veterinary staff with patient care, animal handling, treatment-area preparation, and sanitation to ensure safe and effective treatment.
- Developed strong communication skills while interacting with clients and veterinary team members.
- Communicated information professionally and compassionately to help clients feel comfortable and informed about their pets' care.
- Received positive feedback from the veterinary technician who provided training for excelling in client communication and service.
- Maintained calm, organization, and professionalism in a busy clinical environment to support efficient operations.
- Developed experience with professional standards, teamwork, attention to detail, and patient care.
- Approximately 1½ Months
Pet Specialist
10 Months- Provide friendly, knowledgeable customer service while helping customers identify products that best meet their pets' individual needs.
- Build rapport with customers by listening carefully, asking questions, and providing personalized recommendations.
- Recommend pet food, supplies, accessories, and care products based on customer needs, animal health, lifestyle, and budget.
- Educate customers about products and explain their benefits in an easy-to-understand manner.
- Support sales by identifying additional products and services that may benefit customers and their pets.
- Create positive customer experiences that encourage repeat business and customer loyalty.
- Handle cash, credit, and other transactions accurately while following company procedures.
- Operate within a fast-paced retail environment while assisting multiple customers and balancing competing priorities.
- Respond professionally to customer questions, concerns, and requests and work toward effective solutions.
- Answer phones and provide professional, courteous assistance to customers.
- Maintain strong product knowledge in order to confidently answer questions and make appropriate recommendations.
- Maintain attractive, clean, organized, and well-stocked sales and animal-care areas.
- Work collaboratively with team members to meet customer needs and maintain efficient store operations.
- Follow animal-care and disease-prevention standards while educating customers about responsible pet ownership.
- Demonstrate reliability, professionalism, and a positive attitude during busy periods and high-volume customer interactions.
Animal Care / Pet Care Associate
5 Months- Assisted with our website.
- Built strong communication with my boss and colleagues.
- Educated myself on each animal and even morphology
- Auditing skills
- Maintained clean, organized, and appealing animal-care and sales areas.
- Monitored animal health and maintained appropriate care standards to support customer confidence and animal welfare.
- Assisted with daily operations while managing multiple responsibilities in a fast-paced environment.
- Maintained professional communication with coworkers.
Education
Veterinary Assisting Certification
- Completed veterinary assisting coursework and hands-on clinical training.
- Completed approximately 1½-month externship at VCA.
Phlebotomy License
Successfully completed phlebotomy training and licensing requirements.
High School Diploma
Skills
Customer service & relationship building
Consultative selling
Product recommendations
Upselling & cross-selling
Cash handling & POS transactions
Animal care & husbandry
Veterinary assisting
Disease prevention
Cleaning & sanitation
Client education
Phlebotomy
Insurance verification
Appointment reminder systems
Certification
- Veterinary Assisting Certification Program
- Completed veterinary assisting coursework and hands-on clinical training.
- Completed approximately 1½-month externship at VCA.
- Phlebotomy Program
- Successfully completed phlebotomy training and licensing requirements.
Timeline
Pet Specialist
PetSmart
10.2025 - CurrentRead More
Animal Care / Pet Care Associate
Geckos, Etc.
03.2025 - 08.2025Read More
Phlebotomy Program
Phlebotomy License
Read More
Veterinary Assisting Certification Program
Veterinary Assisting Certification
Read More
Veterinary Assistant Extern
VCA
Read More
Options For Youth Charter
High School Diploma
Read More