Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Rynecia Speed

Orlando,FL

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing best service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. No degree but I have extensive knowledge in customer service with a background in psychology. I've been in customer service for over 7 years and am always eager to learn something new with a positive attitude.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Bartender Shift Manager

Regal Cinemas
01.2023 - Current
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.

Guest Service Team Leader

SeaWorld Parks & Resorts Orlando
08.2022 - 08.2023
  • Ensured guest satisfaction by efficiently managing front desk operations and addressing customer concerns in a timely and respectful manner.
  • Trained new team members on company policies, procedures, and best practices in guest services.
  • Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
  • Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationship building.

Education

No Degree - Psychology

University of Arizona
Tucson, AZ
05.2025

Skills

  • Customer Service
  • Cash Handling
  • Team Leadership
  • POS System Operation
  • Problem Solving
  • Interpersonal Skills
  • Handling Difficult Customers

Certification

  • Real Estate License - 05/2023

Additional Information

Upon receiving my real estate license I am familiar with upselling products and meeting individual customer needs. I enjoy managing cash and love to be the best at my job.

Timeline

Bartender Shift Manager

Regal Cinemas
01.2023 - Current

Guest Service Team Leader

SeaWorld Parks & Resorts Orlando
08.2022 - 08.2023

No Degree - Psychology

University of Arizona

Similar Profiles

CREATE PROFILE
Rynecia Speed