Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rynivea Smith

Mobile,AL

Summary

Proven leader in customer service and team development, adept at problem-solving and critical thinking. At Amazon, I enhanced team efficiency and customer satisfaction through expert conflict resolution and effective communication. Skilled in Microsoft Excel and active listening, I consistently deliver results that exceed employer expectations, fostering loyalty and operational excellence.

Overview

2024
2024
years of professional experience

Work History

Customer Service Representative

Tax Office
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Cashier

Walmart
Daphne, AL
02.2021 - 08.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Warehouse Lead

Amazon
Theodore, AL
10.2022 - 04.2023
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.

Education

High School Diploma - Math,Science,Reading,History

Foley High School
Foley
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Follow-up skills
  • Paperwork Processing
  • Order Processing
  • Team Development

Timeline

Warehouse Lead

Amazon
10.2022 - 04.2023

Customer Service Cashier

Walmart
02.2021 - 08.2023

Customer Service Representative

Tax Office

High School Diploma - Math,Science,Reading,History

Foley High School
Rynivea Smith