Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Medina Santos

Palmdale,CA

Summary

Dynamic and adaptable professional with a strong background in customer service at Medrano’s Mexican Restaurant. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in managing high-pressure situations while maintaining a clean and welcoming environment, ensuring a positive dining experience for all patrons.

Overview

5
5
years of professional experience

Work History

Host

Medrano’s Mexican Restaurant
04.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Waitress Cashier

Mamas Seafood Kitchen
01.2020 - 01.2021
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

No Degree -

Highland High School
Palmdale, CA

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Host

Medrano’s Mexican Restaurant
04.2023 - Current

Waitress Cashier

Mamas Seafood Kitchen
01.2020 - 01.2021

No Degree -

Highland High School

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