Saad El Kadri
North Chelmsford
Summary
Dynamic operations leader with extensive experience at Dunkin' Donuts, driving revenue growth and operational excellence across multiple locations. Proven track record in strategic planning and team development, enhancing customer satisfaction and financial performance. Adept at fostering a collaborative culture while implementing cost-reduction strategies to optimize efficiency.
Overview
11
11
years of professional experience
Work History
Director of Operations
Dunkin' Donuts
Greater Merrimack Valley Area
07.2023 - Current
- Direct operations across multiple store locations, ensuring adherence to brand standards and operational excellence.
- Develop strategic initiatives to increase revenue and improve profitability.
- Mentor multi-unit managers and store managers to foster a results-oriented, collaborative work culture.
- Spearhead new store openings and market expansions, driving significant growth.
Multi-Unit Leader
Dunkin' Donuts
Greater Merrimack Valley Area
10.2019 - 07.2023
- Managed daily operations for 8 store locations, focusing on team performance, customer satisfaction, and compliance.
- Introduced cost-reduction strategies that improved overall efficiency.
- Conducted financial analyses to identify opportunities for growth and improvement.
- Collaborated with marketing and training departments to implement brand-wide initiatives.
District Manager
Burger King
North Andover
09.2017 - 10.2019
- Oversaw 7 restaurant locations, managing team performance, inventory, labor, and expense controls.
- Resolved complex customer service issues and improved overall customer satisfaction scores.
- Implemented training programs and performance evaluation standards across the district.
General Manager / Training Manager
Burger King
North Andover
03.2014 - 09.2017
- Managed day-to-day operations for a high-volume location, leading a team of 20+ employees.
- Increased sales through exceptional service delivery and efficient operations.
- Improved labor efficiency by 9% through effective scheduling and training programs.
Education
Certificate - Business Management
Hassan II University
Rabat, Morocco06.2013
Associate Degree - Business Administration
Hassan II University
Rabat, Morocco05.2012
Skills
- Multi-Unit Operations Management
- Strategic Planning & Execution
- Team Leadership & Development
- Customer Experience Optimization
- Financial Performance Analysis
- Staff Training & Recruitment
Hobbies and Interests
- Team Sports
- Travel
- Motorsports
- Hiking
Languages
- English (Fluent)
- French (Fluent)
- Arabic (Fluent)
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Director of Operations
Dunkin' Donuts
07.2023 - Current
Multi-Unit Leader
Dunkin' Donuts
10.2019 - 07.2023
District Manager
Burger King
09.2017 - 10.2019
General Manager / Training Manager
Burger King
03.2014 - 09.2017
Certificate - Business Management
Hassan II University
Associate Degree - Business Administration
Hassan II University
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