Saad Patel
Chicago,IL
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
2025
2025
years of professional experience
Work History
Supervisor
Prospect Airport Services
04.2021 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions..
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Concierge/Front Desk Receptionist Supervisor
WestBay Senior Living
11.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed check-in and check-out procedures for guests.
Transportation Supervisor & Scheduler
The Carrington at Lincolnwood
10.2022 - 11.2023
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
Supervisor of F&B Department
The Carrington at Lincolnwood
10.2022 - 11.2023
- Making daily and monthly schedules for multiple destinations; working with everyone to accommodate their needs.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Security Liuetanent (Supervisor)
American Security Services
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Science - Aviation
Illinois Aviation Academy
09.2026
High School Diploma -
CICS Northtown Academy
06.2023
International Baccalaureate Diploma Programme - General Studies
Roald Amundsen High School
Chicago, ILSkills
- Staff Management
- Customer Service
- Training and mentoring
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Policy Enforcement
- Expectation setting
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Decision-Making
- Organizational Skills
- Professionalism
Awards
- Northtown Honor Roll - YEARS
- Promotions - F&B Department
- Letters of Accommodations from Multiple Management Members in the Airline Department
Timeline
Concierge/Front Desk Receptionist Supervisor
WestBay Senior Living
11.2023 - Current
Transportation Supervisor & Scheduler
The Carrington at Lincolnwood
10.2022 - 11.2023
Supervisor of F&B Department
The Carrington at Lincolnwood
10.2022 - 11.2023
Supervisor
Prospect Airport Services
04.2021 - Current
High School Diploma -
CICS Northtown Academy
Security Liuetanent (Supervisor)
American Security Services
Bachelor of Science - Aviation
Illinois Aviation Academy
International Baccalaureate Diploma Programme - General Studies
Roald Amundsen High School
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