Summary
Overview
Work History
Education
Skills
Timeline
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Saad Riaz

Irving,TX

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

5
5
years of professional experience

Work History

IT Technician

GTS Solutions
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Marketing & sales support

SBG Media Inc.
04.2021 - 09.2023
  • Assisted the marketing team in developing and implementing strategic campaigns to increase brand visibility and drive sales growth
  • Oversaw and managed the daily operations of the office facility
  • Supported the sales team by conducting market research and analyzing consumer trends, which led to the identification of new target markets and a 15% increase in sales revenue
  • Provided exceptional customer service by promptly addressing client inquiries and resolving issues, resulting in a 20% increase in customer satisfaction ratings
  • Orchestrated seamless coordination of engineering projects within the local region.

IT Team lead

T-Mobile
12.2018 - 01.2022
  • Demonstrated exceptional leadership in managing post-sales operations for customer IT systems, ensuring superior service and satisfaction
  • Led a team of IT professionals in implementing a new network infrastructure, resulting in a 30% reduction in downtime and increased overall efficiency
  • Oversaw assigned projects, effectively managing resources and coordinating tasks to ensure successful completion
  • Successfully managed a team of 4 IT technicians, providing guidance and support to ensure all project deadlines were met and quality standards were maintained.

Education

Network -

CompTIA
02.2024

Diploma -

Danville High School
06.2018

Skills

  • Troubleshooting
  • Software Installation and Configuration
  • Networking
  • Operating Systems
  • Virtualization
  • Backup and Recovery
  • Remote Desktop Support
  • Active Directory
  • Customer Service
  • Problem-Solving
  • Communication
  • Time Management

Timeline

IT Technician

GTS Solutions
10.2023 - Current

Marketing & sales support

SBG Media Inc.
04.2021 - 09.2023

IT Team lead

T-Mobile
12.2018 - 01.2022

Network -

CompTIA

Diploma -

Danville High School

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Saad Riaz