Saad Riaz
Irving,TX
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
5
5
years of professional experience
Work History
IT Technician
GTS Solutions
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided remote technical support, resolving issues quickly without requiring onsite visits.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Marketing & sales support
SBG Media Inc.
04.2021 - 09.2023
- Assisted the marketing team in developing and implementing strategic campaigns to increase brand visibility and drive sales growth
- Oversaw and managed the daily operations of the office facility
- Supported the sales team by conducting market research and analyzing consumer trends, which led to the identification of new target markets and a 15% increase in sales revenue
- Provided exceptional customer service by promptly addressing client inquiries and resolving issues, resulting in a 20% increase in customer satisfaction ratings
- Orchestrated seamless coordination of engineering projects within the local region.
IT Team lead
T-Mobile
12.2018 - 01.2022
- Demonstrated exceptional leadership in managing post-sales operations for customer IT systems, ensuring superior service and satisfaction
- Led a team of IT professionals in implementing a new network infrastructure, resulting in a 30% reduction in downtime and increased overall efficiency
- Oversaw assigned projects, effectively managing resources and coordinating tasks to ensure successful completion
- Successfully managed a team of 4 IT technicians, providing guidance and support to ensure all project deadlines were met and quality standards were maintained.
Education
Network -
CompTIA
02.2024
Diploma -
Danville High School
06.2018
Skills
- Troubleshooting
- Software Installation and Configuration
- Networking
- Operating Systems
- Virtualization
- Backup and Recovery
- Remote Desktop Support
- Active Directory
- Customer Service
- Problem-Solving
- Communication
- Time Management
Timeline
IT Technician
GTS Solutions
10.2023 - Current
Marketing & sales support
SBG Media Inc.
04.2021 - 09.2023
IT Team lead
T-Mobile
12.2018 - 01.2022
Network -
CompTIA
Diploma -
Danville High School
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