Ashwa Jamal
New Market,ON
Summary
Dynamic customer support specialist with a proven track record at Telmax, excelling in problem-solving and technical troubleshooting. Adept at enhancing customer relationships through effective communication and CRM software. Recognized for successfully managing high-volume inquiries and resolving escalated issues, ensuring exceptional service delivery and customer satisfaction.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Honey Boutique
Vaughan, ON
02.2021 - 04.2022
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems and managed cash register operations.
- Collaborated with team members to enhance customer service and improve shopping experience.
- Educated customers on product features, benefits, and promotions to drive sales engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Interpreter
Kelly Services
Mississauga ON
05.2022 - 07.2024
- Facilitated clear communication between diverse language speakers in various settings.
- Interpreted complex information accurately during meetings and events.
- Developed glossaries and terminology databases to enhance translation consistency.
- Collaborated with teams to prepare for bilingual presentations and training sessions.
- Trained new interpreters on best practices and organizational guidelines.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Supported international research projects by interpreting interviews and discussions, facilitating cross-cultural academic collaboration.
- Supported non-English speaking individuals in legal proceedings, resulting in fairer outcomes, by delivering precise interpretation of court dialogues.
Customer Support Specialist
Telmax
Markham ON
08.2024 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Experience with ticket systems + documentation
- Diagnosed and troubleshot hardware, software and network issues.
- Handling high volume inquiries ( calls, live chat and emails
Education
BHR Diploma - Human Resources Development
Seneca College
North York ON12.2025
High School Diploma -
Alexander Mackenzie Highschool
Richmond Hill ON06.2022
Skills
- Problem-solving
- Customer relationship management (CRM)
- CRM software
- Data entry
- Help desk support
- Call center experience
- Live chat support
- Ticket management
- Appointment scheduling
- Salesforce
- Technical troubleshooting
- Customer service excellence
- Email communication
- Remote support tools
- Service ticket management
Certification
Security +
CCNA
Languages
Persian
Full Professional
Turkish
Full Professional
English
Full Professional
Timeline
Customer Support Specialist
Telmax
08.2024 - Current
Interpreter
Kelly Services
05.2022 - 07.2024
Sales Associate
Honey Boutique
02.2021 - 04.2022
BHR Diploma - Human Resources Development
Seneca College
High School Diploma -
Alexander Mackenzie Highschool