Summary
Overview
Work History
Education
Skills
Timeline

Saadat Ibrahim

Charlotte,NC

Summary

Seasoned professional with many years of experience in fast-paced food service, and call center environments seeking a Customer Service Rep role. Demonstrated expertise in streamlining operations and maintaining high standards of cleanliness and organization, contributing to superior customer service delivery. Skilled in expediting food distribution and optimizing workspace efficiency, ready to transfer these abilities to a customer service setting. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Manager's Assistant

City Barbeque and Catering
08.2017 - 09.2024
  • Prepare cooking supplies, ingredients, and workstations for daily operations, ensuring a seamless transition between opening and closing shifts
  • Maintain a clean and organized workspace to enhance productivity and uphold safety standards throughout service hours
  • Expedite the distribution of food to wait staff, contributing to the delivery of exceptional customer service
  • Implement rigorous cleaning and sanitizing protocols for all work surfaces to prevent cross-contamination and comply with food safety regulations
  • Maintained and sanitized service stations, prep areas, and countertops
  • Accomplished multiple tasks within established timeframes
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

Call Center Representative

City Barbeque
04.2021 - 04.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Cold Side Cook and Prep

Zoes Kitchen
01.2017 - 09.2017
  • Assisted in kitchen preparations, ensuring operational efficiency and timely fulfillment of customer orders
  • Enhanced team productivity through maintenance of clean, organized, and sanitized kitchen spaces
  • Streamlined staff access to ingredients by strategically relocating items to more conveniently placed fridges, freezers, and containers

Education

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte, Charlotte, NC
12-2012

High School Diploma -

Northeast Guilford High School, McLeansville, NC
06-2008

Skills

  • Business Operations
  • Team Building
  • Food Preservation and Storage Methods
  • Team Management
  • Customer Service
  • Communications
  • Project Organization
  • Relationship Development
  • Team motivation
  • Recruiting and interviewing
  • Sales monitoring
  • Staff management
  • Staff training and development
  • Customer relations

Timeline

Call Center Representative - City Barbeque
04.2021 - 04.2024
Manager's Assistant - City Barbeque and Catering
08.2017 - 09.2024
Cold Side Cook and Prep - Zoes Kitchen
01.2017 - 09.2017
University of North Carolina At Charlotte - Bachelor of Arts, Criminal Justice
Northeast Guilford High School - High School Diploma,

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Saadat Ibrahim