Saad Osman Mohammed
Apt K 192,CA
Summary
Highly skilled IT Technical Support Specialist with proven experience in providing high-quality technical support and troubleshooting services. Strong knowledge in network administration, system upgrades, and software installations, coupled with the ability to effectively communicate complex information to non-technical stakeholders. Previous roles have resulted in improved system performance and user satisfaction.
Overview
5
5
years of professional experience
Work History
IT Technical Support
Innowi
Fremont, CA
08.2022 - 06.2024
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Served as first point of contact for incoming technical service calls and emails.
- Maintaining POS systems.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
Installing and configuring POS systems.
Upgrading POS systems.
Providing technical support.
perfection in configuration of, TCP/ IP, DNS, DHCP, IIS (web Server), POP3, Proxy Configuration.
Exchange Server, creating & maintaining the Mailboxes and Troubleshooting Mail related Issues.
·Careful attention to Troubleshooting Hardware, Software & Network Issues.
Troubleshot technical issues and provided on-site technical support
IT Specialist (Help Desk)
Cognizent
Hyderabad , Telangana
04.2019 - 06.2021
- Developed scripts to automate routine tasks and reduce manual effort.
- Installed operating systems, applications, patches, updates. as needed.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Provided technical support for users experiencing hardware or software issues.
- Developed documentation related to IT policies, processes, standards.
- Provided guidance on best practices for using technology resources securely.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Set up local area networks and wide area networks.
- Trained end users on how to use new systems and technologies effectively.
Education
Master of Science - Information Science
Lindsey Wilson College
Columbia, KY09-2023
Computer in Science - Computer Science
Osmania University
Hyderabad 10-2021
Skills
- Configuration Management
- Software Installation
- Virtualization Technologies
- Hardware upgrades
- Server Management
- System Configuration
- Database Administration
- Network Administration
- IT Security Management
- Cost Analysis
Timeline
IT Technical Support
Innowi
08.2022 - 06.2024
IT Specialist (Help Desk)
Cognizent
04.2019 - 06.2021
Master of Science - Information Science
Lindsey Wilson College
Computer in Science - Computer Science
Osmania University
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