SAAIDA BOURRI
Bothell,WA
Summary
Motivated leader with a proven track record at Macy's Department Store, enhancing customer satisfaction and team performance. Skilled in customer service and foreign language proficiency.
I get strongly involved in my professional activities.
I have the ability to adopt and integration capacity that allow me to be comfortable in different environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
AYS Captain
Macys Department Store
02.2023 - Current
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.
- Participated in employee training programs, gaining knowledge on various aspects of the retail industry.
Brand Sales Specialist: Ralph Lauren
Macys Department Store
09.2021 - 09.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication.
- Demonstrated knowledge of the brand products.
- Communicated customer's needs to the vendor team.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Retail Fulfillment Associate
Macys Department Store
05.2019 - 08.2021
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Brand Sales Specialist: Eileen Fisher
Macys Department Store
08.2018 - 10.2018
- Participated in ongoing training programs. Connected and engaged with vendor team,
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Floor Specialist: Ralph Lauren
Macys Department Store
02.2013 - 07.2018
- Maintained a clean, organized sales floor environment conducive to efficient browsing.
- Developed strong relationships with clients, fostering trust and cultivating repeat business for the store.
- Contributed to successful store events and promotions, driving foot traffic and increasing brand awareness in the community.
- Coordinated with vendors to maintain accurate pricing information on products displayed on the sales floor.
Multimedia Developer
Lucky Partner Sarl
01.2005 - 07.2007
- Managed multiple multimedia projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Presented project updates and final deliverables to clients, addressing any concerns or revisions in a timely manner.
- Used InDesign, Adobe Illustrator and Photoshop to create design ideas.
- Collaborated with other animators to create coherent images within scenes.
Supervisor
Zein Grocery Store
11.2000 - 12.2005
- provided a good customer shopping experience and make sure the customer is the number one priority.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Coordinated with other departments to maintain smooth and efficient product flow.
Education
No Degree - English Language And Literature
Bakersfield College
Bakersfield, CA08-2011
Diploma - Multimedia Developer
Origine School Of Computer And Science,
Marrakech, Morocco06-2006
Bachelor of Arts - Arabic Language And Literature
Caddi Ayyad University
Marrakech, Morocco06-1997
Associate of Arts - Arabic Language And Literature
Caddi Ayyad University
Marrakech, Morocco06-1994
High School Diploma -
Moulay Ismail High School
Kelaa Des Sraghna, Morocco06-1992
Skills
- Customer service
- Foreign language proficiency
- Team leadership
- Highly motivated who delights in assisting clients in solving problems
- very organized with a high team spirit
Accomplishments
- Supervised team of 10 staff members.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Collaborated with Sales Experience Managers to achieve department goels and maintain a positive work environment.
Certification
- Human Resources Essential Certificate.
- Leadership Essential Certificate.
- Customer Service Specialist Certificate.
- Search And Send/Omnichannel Certificate.
- Food and Nutrition Certificate.
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Spanish
Elementary
2015: Annual Sales Specialist Recognition.
Make Magic winning Award of the year.
2016: Make Magic award Winner
Magic Award Winner.
2017: Make Magic Award Winner.
Top Sales Associate Of The Year.
2023: Selected to take part in the 2023 development series.
Selected As Captain Development Series.
2024: Top Performer Of The Year.
Top Performer Based on Overall Performmance.
2021: One Million Seller Of The Year.
One Million Seller Of The Year.
Timeline
AYS Captain
Macys Department Store
02.2023 - Current
Brand Sales Specialist: Ralph Lauren
Macys Department Store
09.2021 - 09.2023
Retail Fulfillment Associate
Macys Department Store
05.2019 - 08.2021
Brand Sales Specialist: Eileen Fisher
Macys Department Store
08.2018 - 10.2018
Sales Floor Specialist: Ralph Lauren
Macys Department Store
02.2013 - 07.2018
Multimedia Developer
Lucky Partner Sarl
01.2005 - 07.2007
Supervisor
Zein Grocery Store
11.2000 - 12.2005
No Degree - English Language And Literature
Bakersfield College
Diploma - Multimedia Developer
Origine School Of Computer And Science,
Bachelor of Arts - Arabic Language And Literature
Caddi Ayyad University
Associate of Arts - Arabic Language And Literature
Caddi Ayyad University
High School Diploma -
Moulay Ismail High School
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