Saaniya Sneed
Apex,NC
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to enhance guest satisfaction through effective upselling and relationship management. Adept at cash handling and optimizing team performance, ensuring seamless operations and memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
09.2024 - Current
- Processed payments efficiently, ensuring accuracy in cash handling and transactions.
- Upsold menu items effectively, contributing to increased sales and customer satisfaction.
- Monitored table turnover rates to optimize seating arrangements during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Manager
Publix
01.2024 - 01.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Supervised daily staff activities, enhancing team performance and service delivery.
- Resolved guest inquiries and complaints, maintaining high standards of customer satisfaction.
- Implemented scheduling systems to optimize staffing levels during peak hours.
Server
Longhorn Steakhouse
08.2022 - 11.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints swiftly, enhancing overall dining experience and retention.
Education
High School Diploma -
Hardaway High School
Columbus, GA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Team collaboration
- Service prioritization
- Relationship management
- Guest relations management
Timeline
Server
Texas Roadhouse
09.2024 - Current
Front Desk Manager
Publix
01.2024 - 01.2025
Server
Longhorn Steakhouse
08.2022 - 11.2024
High School Diploma -
Hardaway High School