Sabah Lamtouh
Miami
Summary
Accomplished Hospitality Leader with over ten years of success in luxury dining and high-volume operations. Currently excelling at Casa Neos, renowned for delivering exceptional guest experiences to an elite international clientele. Proven expertise in orchestrating seamless FOH service, cultivating high-performing teams, and enhancing revenue 54 million through refined service standards and strategic upselling. Adept at anticipating guest needs, resolving concerns with discretion, and ensuring every detail reflects the sophistication of a world-class dining experience.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
Casa Neos Restaurant
06.2024 - 09.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and service excellence.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service quality.
- Led team meetings to foster communication, encourage collaboration, and drive performance goals.
- Established training programs that enhanced employee skills and improved overall team efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Restaurant Manager
Alhambra Palace Restaurant
10.2021 - 02.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and service excellence.
- Implemented inventory management systems to optimize ordering processes and reduce waste.
- Developed staff schedules to maintain optimal coverage while controlling labor costs.
- Established training programs that enhanced employee skills and improved overall team efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Floor Manager
The Palm At The Swiss Hotel
10.2018 - 08.2020
- Oversaw daily operations ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff, enhancing team performance and accountability.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Developed staff schedules to meet business demands while maintaining labor cost efficiency.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Restaurant Manager
Trulucks Chicago
06.2017 - 09.2018
- Supervised daily operations of dining area, ensuring exceptional service and guest satisfaction.
- Conducted regular team meetings to discuss performance improvements and service standards.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Completed restaurant opening and closing functions that included POS report generation.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Implemented upselling strategies that contributed to increased average check size per guest.
Manager's Assistant
Davide Burke Prime House
03.2015 - 05.2017
Education
No Degree - Marketing Management
Miami Dade College
Miami, FL09-2025
BBA - Business Administration And Management
North Park University
Chicago, IL05-2020
Bachelor of Science - Mathematics
Chouaib Doukkali University
Morocco 08.2010 - 05.2012
Skills
Team management
Inventory control and record keeping
Customer engagement
Passion for customer satisfaction
Complaint resolution
Sales promotion
Strategic planning
Front of house management
Food service background
Accomplishments
- Managed team of 475 staff members.
- Developed and implemented side-work checklists to optimize staff workflow, resulting in greater organization, timely task execution, and elevated guest experience.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Certification
Certified in Account Payable and Receivable. Online Ecorp Trainings.
Timeline
Restaurant Manager
Casa Neos Restaurant
06.2024 - 09.2025
Restaurant Manager
Alhambra Palace Restaurant
10.2021 - 02.2024
Floor Manager
The Palm At The Swiss Hotel
10.2018 - 08.2020
Restaurant Manager
Trulucks Chicago
06.2017 - 09.2018
Manager's Assistant
Davide Burke Prime House
03.2015 - 05.2017
Bachelor of Science - Mathematics
Chouaib Doukkali University
08.2010 - 05.2012
No Degree - Marketing Management
Miami Dade College
BBA - Business Administration And Management
North Park University
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