Sabeen Ikhlaq
Houston,TX
Summary
Dynamic professional with extensive experience at Willis Towers Watson, specializing in customer service and claims processing. Proven ability to enhance service delivery through effective process improvements and strong client relationship management. Expertise in financial reporting and compliance, coupled with strong problem-solving skills and a focus on accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service
Willis Towers Watson
, United States
05.2023 - Current
- Delivered high-quality customer support for client inquiries and requests.
- Resolved issues efficiently while fostering positive client relationships.
- Assisted in process improvements to optimize service delivery and response times.
- Collaborated with internal teams to ensure accurate, timely information sharing.
Claim Associate
Willis Towers Watson
, United States
08.2021 - 06.2023
- Processed and reviewed insurance claims accurately and efficiently.
- Communicated with clients and internal teams to resolve claim-related inquiries.
- Ensured compliance with company policies and regulatory requirements.
- Maintained detailed records and reports for claim transactions and updates.
Finance Manager Assistant
PTCL
Islamabad, Pakistan
02.2017 - 03.2018
- Assisted the Finance Manager with budgeting, expense tracking, and financial reporting.
- Prepared and maintained accurate financial records and documentation.
- Supported internal audits and compliance with company financial policies.
- Coordinated with departments to ensure timely processing of invoices and payments.
Teller Service Officer
MCB Bank
, Pakistan
09.2015 - 08.2017
- Processed customer deposits, withdrawals, and payments with accuracy and efficiency.
- Assisted clients with account inquiries, transaction issues, and banking services.
- Maintained cash drawer balances and ensured compliance with bank policies.
- Delivered excellent customer service to strengthen client relationships.
Reader Evaluator
Measurement Inc
, United States
- Graded student exams accurately and efficiently according to established guidelines.
- Maintained detailed records of scores and ensured timely reporting.
- Assisted in resolving grading discrepancies and provided feedback where necessary.
Education
Master of Commerce (M.Com) -
Punjab University
Pakistan04-2015
Bachelor of Commerce (B.Com) -
Punjab University
Pakistan09-2012
Intermediate of Commerce (I.Com) -
Punjab University
Pakistan03-2010
Skills
- Customer service and client relations
- Claims processing and documentation
- Financial reporting and record keeping
- Human resources support
- Microsoft Office proficiency
- Virtual collaboration tools
- Data entry and accuracy
- Problem solving and critical thinking
- Communication and interpersonal skills
- Time management and multitasking
- Compliance and regulatory awareness
- Process improvement and efficiency
- Data analysis
Certification
- CMS FWA & General Compliance, Willis Towers Watson, 01/01/23
- Healthcare Fraud, First Source, 01/01/23
- Global Inclusion and Diversity, First Source, 01/01/23
- Medicare Part C and D Policies, First Source, 01/01/23
- Integrity First Compliance and Global Ethics Program, First Source, 01/01/23
- Crisis Communication Process, First Source, 01/01/23
- Code of Conduct, Willis Towers Watson, 01/01/24
- Harassment-Free Workplace, Willis Towers Watson, 01/01/24
- General HIPAA Awareness, Willis Towers Watson, 01/01/24
- PIST, Willis Towers Watson, 01/01/24
- Sanctions and Export Controls, Willis Towers Watson, 01/01/24
References
References available upon request.
Languages
English
Professional
Timeline
Customer Service
Willis Towers Watson
05.2023 - Current
Claim Associate
Willis Towers Watson
08.2021 - 06.2023
Finance Manager Assistant
PTCL
02.2017 - 03.2018
Teller Service Officer
MCB Bank
09.2015 - 08.2017
Reader Evaluator
Measurement Inc
Master of Commerce (M.Com) -
Punjab University
Bachelor of Commerce (B.Com) -
Punjab University
Intermediate of Commerce (I.Com) -
Punjab University