Sabina Adhikari
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Days Inn
07.2017 - 12.2020
- Used internal software to process reservations, check-ins and check-outs.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Coordinated with vendors for repair and maintenance of hotel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
Server
Namaste Los Gatos
01.2021 - 02.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Independent Contractor
Independant
03.2023 - Current
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Education
Associate degree - computer science
El Centro College
Dallas, TX12.2020
High School Diploma -
Ed Mark Academy
Kathmandu, Nepal03.2012
Skills
- Proficient in SynXis POS
- Hospitality service expertise
- Wine service
- Reservations Management
- Adobe Creative Suite
- Front Office Management
Certification
- UX/UI Designer, Coursera - 2023
Timeline
Independent Contractor
Independant
03.2023 - Current
Server
Namaste Los Gatos
01.2021 - 02.2023
Front Desk Clerk
Days Inn
07.2017 - 12.2020
Associate degree - computer science
El Centro College
High School Diploma -
Ed Mark Academy
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