Sabina Hussain
New York
Summary
Results-oriented sales professional specializing in oncology and genetic testing within the NYC metro market. Expertise in territory expansion, strategic account development, and provider education, fostering partnerships with healthcare professionals and hospital systems. Proven success in revenue growth and enhancing clinical workflows through effective collaboration.
Overview
15
15
years of professional experience
Work History
Specialty Development Executive
Integrated/Labcorp Oncology
03.2023 - Current
- Growing the territory by a certain amount of revenue, accomplished growth in: 2023 at 168%, 2024 at 193%, and 2025 YTD 173% (Currently ranked at #2)
- Achieved top sales performance in 2023 by exceeding sales targets and driving revenue growth.
- Recognized as Rookie of the Year in 2023 for outstanding performance in sales and client engagement.
- Named Northeast Division Top Performer in 2023 for exceeding sales goals and enhancing client relationships.
- Earned Gem Club recognition in 2024 for outstanding sales achievements and leadership in the region.
- Gem Club candidate and Number One Representative in the Northeast Region
- Educating providers of the importance of genetic screening within the somatic and germline realm
- Developing and maintaining strong relationships and becoming a trusted advisor for all of their cancer testing needs
- Established trust with oncologists, leading to increased adoption of Labcorp Precision Medicine testing among physicians at Mount Sinai and Maimonides.
- Building name recognition in the cancer space with Pathologists and Oncologists in Manhattan, Brooklyn, Bronx, Staten Island, Long Island, and North New Jersey
- Onboarded top hospitals including Brookdale Hospital, University Hospital, Maimonides Medical Center, Mount Sinai Hospital, RWJ, SBH, Rutgers, Bronxcare, and Downstate Hospital, expanding service reach.
- Bidding and being awarded the HHC RFP as the sole Oncology representative for NYC
- Supported anatomic pathologists to streamline workflow and ensure timely delivery of pathology reports to clinicians.
Regional Manager
Invitae Corporation
12.2018 - 02.2023
- Improving workflows for existing accounts throughout the NYC Metro Area while striving to grow volume across all products and clinical areas
- Developed, increased, and maintained sales quota through implementation of marketing strategies and by providing current, accurate, and meaningful product information to physicians throughout the NYC Metro Area
- Growing territory volume: 115% in 2020, 110% in 2021, and 110% in 2022, with Q4 2022 being 180%
- On-boarding new accounts through various clinical areas to ensure a seamless sample to report workflow, primarily focused within Oncology
- Influencing internal stakeholders and managed customer service initiatives- Examples being: Bringing NYU Medical Oncology back on-board after various issues and growing the account to 127%, On-boarding NYU MFM/OBGYN and NYU Fertility growing sample volume from 0-300 samples per month in both departments- each excelling 100%, On-Boarding Mount Sinai Women's Health in the MFM, OB/GYN and Genetics Department with an estimated volume growth of 80%, On-Boarding Spring OBGYN with 0 to 100 samples per month growing the account 100%
- Educating various practice providers of the importance of implementing genetics into their practice in order to reach the Invitae goal of providing patients important genetic information to manage their health appropriately throughout their life.
- Ensuring a strong partnership with various internal teams to ensure a successful and similar end goal for Invitae
- Working with the Business Development team to incorporate lab usage within large health hospitals- Example: Mount Sinai Oncology, Hematology-Oncology Department, and MFM/OBGYN
- Working closely with our IT and internal lab teams to ensure EMRs/Digital Health Platforms/Personalized Cancer Risk Monitoring/ Paper & Portal Ordering were set up, depending on the clients needs, for success
- Building strong relationships with Geneticists and Genetic Counselors, mainly in Oncology, to ensure workflows were set-up correctly, reports were delivered on time to make key surgical decisions, and admin work was decreased to ensure more time was spent with the patients
- Provided patient education material to all clinics while intaking client feedback to ensure not only were the practice and patients provided with up to date material but also the lab was set-up for future success through feedback
- Survived a 50% lay-off in the summer of 2022 and continued to grow sales throughout Manhattan, hitting an over 100%
- Provide patients and clinicians with affordable diagnostic genetic testing in order to confirm a diagnosis and direct medical management within various clinical areas, primarily focusing on Oncology and Women's Health.
- Rookie of the Year 2020
- Top Sales Performer 2022 and 2023
Client Relationship Manager
Invitae Corporation
01.2017 - 12.2018
- Built relationships with health care professionals through account on-boarding, training, ongoing support, and issue resolution to ensure client satisfaction and retention of their business
- Managed relationships with 100+ health care professionals across the entire state of New York and part of New Jersey
- Worked closely with several Regional Managers to help close large health systems such as: NYU, Dana-Farber, Northwell Health, Winthrop University Hospital, Holy Name Medical Center, Mount Sinai, Weill Cornell, and many other large institutions across various clinical areas, mainly within Oncology
- Conducted quarterly business reviews with clients to assess adherence to service level agreements
- Supported sales team by identifying opportunities for account volume growth
- Contributed to the overall team goal of 100% by maintaining volume for the sales representatives in the Northeast Region
- Primarily worked with Oncologists and Cancer Centers to ensure reports were released in timely manners to make important surgical decisions
- Coordinated follow up testing for any positive patients who completed the Invitae cancer screening and provided resources for post test genetic counseling
- Provided Cancer Clinics with tools to ensure patients were covered and comfortable with the costs of their test
- Worked with various teams primarily Oncology and Women's Health but also Cardiology, Neurology, Pediatrics, and Immunology
- Conducted training and engaged clinics with questions to collect relevant clinical information.
- Worked closely with Geneticists and Genetic Counselors to ensure their high risk patients were provided answers in a timely manner and provided support for any of their needs while they were in office
- Gathered data and collaborated with client services, billing, and sales to identify issues and enhance processes
- Top Performer 2018-2018
Client Service Specialist
Invitae Corporation
10.2016 - 01.2017
- Ranked among top 5 client service specialists for highest case closure, earning Client Service Specialist of the Quarter Award
- Reviewed patient orders and collaborated with clients to obtain missing information, ensuring seamless lab ordering across all clinical areas
- Handled inbound and outbound calls with patients, providers, and genetic counselors regarding genetic testing inquiries
Case Manager
Amerisource-Bergean Consulting, Lash Group
10.2014 - 10.2016
- Delivered exceptional customer service to patients, pharmacies, and provider offices while counseling on patient support services for ongoing medical treatments and medications
- Identified infusion provider sites for transplant patients and coordinated timely scheduling of infusions
- Worked on several different programs including HIV, Hepatitis B, and Nulojix Kidney Transplant
- Conducted inbound/outbound calls to providers, payers, doctor offices, pharmacies, and clients to facilitate communication and support
Senior Customer Service Representative (full-time)
Enterprise Rent-A-Car
San Francisco International Airport
09.2011 - 07.2014
- Perform as top (#1) sales performer for seven months which led to promotion to Kiosk Manager
- Achieved highest sales averages consistently, directly supporting company goals.
- Ranked among top five sales performers for 2013-2014, contributing to overall team success.
- Created welcoming atmosphere for travelers by resolving customer issues in high-volume setting.
Education
Bachelor of Arts - Criminal Justice
San Francisco State
San Francisco01-2018
Associates Degree -
Administration of Justice
San Mateo, CA01-2016
Skills
- Diagnostic Lab Sales Experience
- Strategic Account Management
- Business Development
- Territory management
- Healthcare System Knowledge
- Workflow optimization
- Customer engagement
Accomplishments
- Enterprise Workshop: Hands on training to develop sales skills within the company
- Customer Experience and Leadership Workshop certificates through CAREW
- SPARK your Mastery Certificate
Timeline
Specialty Development Executive
Integrated/Labcorp Oncology
03.2023 - Current
Regional Manager
Invitae Corporation
12.2018 - 02.2023
Client Relationship Manager
Invitae Corporation
01.2017 - 12.2018
Client Service Specialist
Invitae Corporation
10.2016 - 01.2017
Case Manager
Amerisource-Bergean Consulting, Lash Group
10.2014 - 10.2016
Senior Customer Service Representative (full-time)
Enterprise Rent-A-Car
09.2011 - 07.2014
Bachelor of Arts - Criminal Justice
San Francisco State
Associates Degree -
Administration of Justice