Sabina Valle
Santa Maria,CA
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in beverage preparation and customer service. Proven ability to enhance customer engagement through social media and improve service quality. Skilled in cash handling and team training, consistently maintaining a clean and organized environment to elevate the customer experience.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Santa Maria
05.2021 - Current
- Recommended pastries and sandwiches to pair with customers' beverages.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Implemented feedback from customers to improve service quality and menu offerings.
Receptionist
Direct Professional Services
Santa Maria, CA
05.2023 - 11.2023
- Coordinated pick-up and delivery of express mail services.
- Compiled data from various sources into organized reports for management review.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted visitors and provided them with assistance.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Cashier
Five Below
Santa Maria, CA
01.2018 - 05.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Delta High School
Orcutt 03-2013
Skills
- Beverage preparation
- Customer service
- Cash handling
- Menu knowledge
- Equipment maintenance
- Social media engagement
- Sales promotion
- Time management
- Team training
- Inventory management
- Communication skills
- Problem solving
- Soft selling
- Cleanliness maintenance
- Cash register operations
- New hire training
- Teamwork
- Excellent communication
- Active listening
- POS system operation
Languages
Spanish
Professional
Timeline
Receptionist
Direct Professional Services
05.2023 - 11.2023
Barista
Starbucks
05.2021 - Current
Cashier
Five Below
01.2018 - 05.2021
High School Diploma -
Delta High School