Sabreena Gibble
Bethlehem,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, and with a positive attitude and willingness to take on added responsibilities to meet goals.
Overview
3
3
years of professional experience
Work History
Customer Service Staff Member
Publix
08.2021 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Cross-trained and provided backup support for organizational leadership.
Service Coordinator
Free Chapel
09.2021 - 08.2022
- Managed and coordinated service teams to achieve successful completion of service projects.
- Coordinated service flow with Children ministry pastor.
- First time guest calls
- Created activity sheets using Canva.
- Created Scheduling for Volunteers.
Education
Ministry
Free Chapel College
Gainesville, GA05.2024
High School Diploma -
Liberty University Online Academy
Lynchburg, VA05.2023
Skills
- Staff Management
- Shift Scheduling
- Scheduling and Coordinating
- Active Listening
- Critical Thinking
- Calm Under Pressure
- Problem-solving abilities
- Microsoft Excel
Timeline
Service Coordinator
Free Chapel
09.2021 - 08.2022
Customer Service Staff Member
Publix
08.2021 - Current
Ministry
Free Chapel College
High School Diploma -
Liberty University Online Academy
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