Sabrena Esterly
East Vandergrift,PA
Summary
Detail-oriented and hard working individual with 10+ years in healthcare. Well versed in communication and team-building. Ready to bring my experience and knowledge to your team.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
UPMC Community Care Pediatrics
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Licenced Massage Therapist, Hand & Stone Massage and Facial Spa
Hand And Stone
07.2019 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
- Maintained client treatment records and designed long-term care programs for return customers
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols
- Developed knowledge of anatomy, physiology and pathology to supplement massage training
- Documented client needs within work based data entry system
Patient Services Representative
Lehigh Valley Health Network
03.2022 - 07.2023
- Data entry into medical software system
- Confirmed, collected, and entered proper patient identification, insurances, copays, and consents at check in
- Reviewed and corrected claim errors to facilitate smooth processing.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients with MyChart application, setup, and completion of required questioners for their appointment
- Communicated with employees and upper management to convey concerns, status updates and other pertinent information.
Administrative Partner
Lehigh Valley Health Network
08.2014 - 03.2022
- Answered and addressed or directed phone calls to proper persons
- Worked proficiently with multiple interruptions and obtained and ability to adapt to changing priorities
- Knowledge of Epic to facilitate patient movement and other tasks to assist with patient care delivery
- Knowledge of problem-solving process in identification and resolution of issues
- Proficiency in healthcare systems and Microsoft Office applications
- Managed patient charts to meet Medical Records requirements
- Followed safety protocols while handling hazardous materials
- Organized and scheduled staff meetings and offsite corporate events
Cashier/Customer Service Cashier
Ace Hardware
01.2012 - 10.2017
- Resolved customer complaints and maintained clean and tidy checkout area
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Maintained customer satisfaction with quick and professional handling of product returns
- Performed cash, card and check transactions to complete customer purchases
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Counted money in drawers at beginning and end of each shift
Dietary Aide
Pennsburg Manor
11.2012 - 08.2014
- Assisted Cook in preparation and service of meals
- Placed prepared food on plates/trays in accordance with tray tickets in line with established policies and procedures to ensure that quality food service was always provided
- Prepared and delivered food and trays, washed dishes, and cleaned and sanitized kitchen according to health standards.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
Education
Licensed Massage Therapist (LMT) - Massage Therapy
Academy of Massage Therapy & Body Works
Pottstown, PA11.2018
Associate degree - Liberal studies, montgomery, community
Montgomery County Community College
Blue Bell, PA12.2017
Skills
- Workplace Software Proficiency
- Data Entry Proficiency
- Document Filing
- Customer Service
- Microsoft Office
- Safety Awareness
- CPR certified
- Attention to Detail
- Effective Communication
- Teamwork and Collaboration
- Problem Solving Abilities
- Equipment Operation
- Dimensional Measurement
- Digital Multimeters
- Instrument Calibration
Hobbies
Home remodeling and repairs
Garage fabrication and repairs
Classic car restoration
Classic car shows
Farm hand
Gardening
Woodworking
Metalworking
Hiking
Volunteering
Timeline
Patient Service Representative
UPMC Community Care Pediatrics
07.2023 - Current
Patient Services Representative
Lehigh Valley Health Network
03.2022 - 07.2023
Licenced Massage Therapist, Hand & Stone Massage and Facial Spa
Hand And Stone
07.2019 - Current
Administrative Partner
Lehigh Valley Health Network
08.2014 - 03.2022
Dietary Aide
Pennsburg Manor
11.2012 - 08.2014
Cashier/Customer Service Cashier
Ace Hardware
01.2012 - 10.2017
Licensed Massage Therapist (LMT) - Massage Therapy
Academy of Massage Therapy & Body Works
Associate degree - Liberal studies, montgomery, community
Montgomery County Community College
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