Sabrena Prather
Jasper,Georgia
Summary
Senior credit, collections, and billing leader with experience managing enterprise portfolios, credit risk, and dispute resolution. Known for lowering delinquency, handling complex reconciliations, supporting lien procedures, and partnering across teams to protect revenue, improve aging performance, and keep accounts moving toward payment.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Office Manager/Billing Specialist
Dynamic Walls and Landscaping
Jasper, Georgia
05.2025 - Current
- Billing & collections management: Managed invoicing from start to finish, tracked aging balances, and followed up on overdue accounts to reduce delinquency.
- Served as main contact for billing questions, corrected account issues, and supported stronger client communication.
- Contract & risk administration: Prepared client contracts, maintained lien compliance steps, and applied credit policies to protect revenue.
- Office & workflow operations: Handled daily administrative tasks, kept data accurate across systems, and supported executive workflow needs.
Senior Credit Analyst/Collections Analyst
Fiberlight LLC
Alpharetta, Georgia
05.2021 - 05.2025
- Reviewed creditworthiness for new and prospective clients, analyzed financial data to reduce risk, and adjusted credit limits to protect company assets.
- Supported enterprise portfolio management for high-profile accounts, including Meta, Verizon, and Microsoft, by handling account reconciliations, statements, and dispute resolution.
- Managed default and disconnect workflows from start to finish, including early termination fee calculations, Salesforce billing holds, and legal escalation tracking.
- Partnered with cash applications to resolve unapplied cash items and supported monthly revenue recognition reporting.
- Processed automated and manual invoices for portal clients, resolved tax disputes, and managed USAC billing and form approvals.
- Supported new customer setup, maintained NetSuite data accuracy, and trained new hires in billing, credit, collections, and supervisory processes.
Credit Analyst/Collections Analyst
Coyote Logistics
Alpharetta, Georgia
11.2017 - 05.2021
- Collections Analyst.
- Managed high-volume account portfolio, supporting delinquency reduction and faster cash collection while meeting department goals.
- Worked with sales, customer operations, and internal partners to review billing disputes and confirm charge accuracy, helping reduce causes of late payment.
- Reviewed short payments and overpayments, processed offsets, customer refunds, credit memos, and small-balance write-offs to keep accounts balanced.
- Credit Analyst.
- Evaluated credit risk for new and existing accounts by reviewing Dun & Bradstreet and Ansonia reports, corporate financials, and trade references.
- Approved permanent and temporary credit limits up to $500,000 and prepared recommendations for larger limit increases for credit manager review.
- Tracked payment patterns and credit line usage to assess eligibility for credit increases while supporting sales opportunities.
- Applied finance and security credit policies and organized data for annual and ad hoc audit requests to support compliance and audit readiness.
Credit Representative
Mingledorffs Incorporated
Norcross, Georgia
09.2017 - 11.2017
- Managed high-volume portfolio of 800 commercial and retail accounts.
- Supported daily phone and email outreach with 50+ clients to reinforce payment commitments.
- Reviewed held orders for release approval and processed job account requests.
- Tracked portfolios for collection follow-up and credit line changes.
- Handled invoice disputes, account reconciliations, weekly aging reports, job sheets, statutory lien waivers, trade reference requests, client statements, and invoices to support payment, compliance, and collection efforts.
Senior Credit/Collections Analyst Manager
Impact Specialties
Kennesaw, Georgia
08.2016 - 09.2017
- Managed $40 million+ accounts receivable portfolio across 600+ commercial accounts, including major national retailers such as Target, Walmart, Home Depot, and Starbucks.
- Handled collection follow-up and recovery work, sent delinquency notices, reviewed credit holds, approved or denied order releases, and routed past-due accounts for third-party collection placement.
- Served as backup credit analyst, reviewed new credit applications, pulled Dun & Bradstreet reports, and checked financial statements to set credit terms and limits.
- Completed account reconciliations, prepared weekly aging reports, processed credit card payments, maintained tax-exempt records, and recommended write-offs and refunds based on account review.
- Updated customer master files, tracked lockbox reporting, filled trade reference requests, and compiled collection worksheets for corporate office distribution.
- Completed mechanics lien steps, submitted notices of intent to lien, worked with legal team to record and perfect liens, and notarized lien waivers.
Deputy Clerk of Court
Cherokee County Justice Center
Canton, Georgia
02.2013 - 07.2016
- Posted cash, check, and credit card payments accurately and on time.
- Prepared daily bank deposits to support accurate financial management.
- Built and maintained state criminal records for new misdemeanor cases with strong data accuracy and compliance.
- Prepared court notices and organized master calendar for arraignments, motions, non-jury trials, jury trials, DUI, and drug court.
- Submitted legal offense data securely to Georgia Crime Information Center (GCIC) and Department of Driver Services (DDS) in line with regulatory requirements.
Debt Recovery Specialist (temp assignment)
Credit Bureau Associates of Georgia
Ellijay, Georgia
08.2012 - 02.2013
- Supported management of over 1000 client accounts through daily collection calls and set up structured payment plans to improve recovery.
- Resolved payment concerns with professional customer service while preserving client satisfaction and corporate relationships.
- Handled high-volume credit card, ACH, and lockbox transactions to support accurate and timely cash application.
Credit Specialist/Collections Account Manager
Altel/Windstream Supply, Inc.
Alpharetta, Georgia
08.2000 - 01.2010
- Reviewed credit reports from D&B and Equifax to support credit approvals and credit line setup, while monitoring customer bankruptcy filings.
- Managed billing collections and statement reconciliations for national and affiliate corporate accounts.
- Processed ACH, lockbox, and credit card payments, researched misapplied or unallocated funds, and corrected records.
- Compiled monthly financial reports, reconciled account balances, and resolved client ledger discrepancies, including international currency issues.
- Worked with clients, lease administrators, and sales representatives to review agreements, issue refunds, and resolve billing escalations.
Accounting/Collections Representative/Premium Deposit Specialist
Canada Life Assurance Company
Atlanta, Georgia
04.1995 - 08.2000
- Supported overdue premium tracking and collection efforts to maintain steady cash flow.
- Reviewed billing and premium discrepancies, resolved suspense items, and corrected misapplied funds.
- Monitored premium schedules and account statistics to support policy compliance.
- Processed daily premium deposits and managed lockbox and ACH payments while confirming certificate holder data.
- Built professional relationships with clients, policyholders, and sales representatives while handling high-volume service inquiries.
Education
Commercial Collections Specialist Certification
NACM
01-2026
Business Credit Principals Certification
NACM
01-2026
Core Classes; Accounting
Pickens Technical College
01-2011
Accounts Receivable and Collection Laws and Procedures
Certificate
01-2000
Medical Assisting
Chattahoochee Technical College
01-1994
Skills
- Credit Risk Assessment Financial Accounting Auditing Billing and Collections
- Systems & Reporting: Accounting systems Compliance Financial reporting
- Operational Strategy Business Development Account Management Client Services
- Team Coordination Project Management Process optimization
- Credit assessment
- Collections management
- Accounts receivable
- Contract management
Personal Information
SENIOR COLLECTIONS, CREDIT AND BILLING ANALYST
SUMMARY OF QUALIFICATIONS
- Portfolio Management: Extensive experience managing high-volume accounts through both digital platforms and manual workflows.
- Client Relations: Strong track record of maintaining professional relationships with internal stakeholders and external clients.
- Problem Resolution: Skilled at anticipating operational bottlenecks, analyzing complex billing data, and resolving credit and collections disputes.
- Operational Efficiency: Highly organized and adaptable professional capable of managing multiple priorities under tight deadlines while maintaining strict attention to detail.
Certification
- Commercial Collections Specialist-NACM/National Association of Credit Management (2026)
- Principals of Business Credit NACM/National Association of Credit Management (2026)
Technical Skills and Expertise
Enterprise ERP & Financial Architectures:
NetSuite, Oracle, JD Edwards (JDE), AS400 Systems, Sage, MAS, One World, BPCS
Specialized Billing & AR Platforms:
Billtrust, Syncada, Cass, MaxRecall, IMS, Citrix, Icon, GUI, Dun & Bradstreet (DnB)
CRM, Logistics & Operations:
Salesforce, Service Desk, Site Tracker, Lean/Blujay, Bazooka
Business Productivity Suites:
Advanced Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Accomplishments
- Top Collector Award 2000-2010
Timeline
Office Manager/Billing Specialist
Dynamic Walls and Landscaping
05.2025 - Current
Senior Credit Analyst/Collections Analyst
Fiberlight LLC
05.2021 - 05.2025
Credit Analyst/Collections Analyst
Coyote Logistics
11.2017 - 05.2021
Credit Representative
Mingledorffs Incorporated
09.2017 - 11.2017
Senior Credit/Collections Analyst Manager
Impact Specialties
08.2016 - 09.2017
Deputy Clerk of Court
Cherokee County Justice Center
02.2013 - 07.2016
Debt Recovery Specialist (temp assignment)
Credit Bureau Associates of Georgia
08.2012 - 02.2013
Credit Specialist/Collections Account Manager
Altel/Windstream Supply, Inc.
08.2000 - 01.2010
Accounting/Collections Representative/Premium Deposit Specialist
Canada Life Assurance Company
04.1995 - 08.2000
Commercial Collections Specialist Certification
NACM
Business Credit Principals Certification
NACM
Core Classes; Accounting
Pickens Technical College
Accounts Receivable and Collection Laws and Procedures
Certificate
Medical Assisting
Chattahoochee Technical College