Kelly Orton
Cedar City
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in billing, personnel and clerical areas.
Overview
27
27
years of professional experience
Work History
Office Manager/Billing Specialist
Cedar Surgical Associates
09.2009 - 03.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created claims from office visits and surgeries
- Billed insurances
- Fixed claims
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Did payroll
- Did credentialing of provides and the facility
Admitting Registrar/Data Cordinator
Valley View Medical Center
06.1998 - 09.2009
- Participated in ongoing training opportunities to stay current on industry best practices for admitting registrar roles.
- Collaborated with medical staff to ensure timely and accurate completion of admission forms and documentation.
- Ensured accuracy of patient records by diligently updating demographic, medical, and financial data.
- Supported hospital administration by maintaining up-to-date knowledge of policies, procedures, and legal requirements related to patient admissions.
- Expedited emergency room admissions by prioritizing urgent cases and gathering essential information quickly.
- Reduced errors in insurance claims submissions through diligent attention to detail while processing paperwork.
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
- Managed high-stress situations effectively while maintaining professional composure when dealing with emotional or difficult circumstances.
- Demonstrated strong multitasking skills by balancing multiple responsibilities and effectively prioritizing tasks.
Education
Bachelor of Arts - Business Administration
Southern Utah University
Cedar City, UT05-1994
Bachelor of Science - Political Science
Southern Utah University
Cedar City, UT05-1993
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Payroll processing
- Administrative support
- Document management
- Credit and collections
- Scheduling
- Employee supervision
- Human resources
- Staff hiring
- Policy implementation
Timeline
Office Manager/Billing Specialist
Cedar Surgical Associates
09.2009 - 03.2025
Admitting Registrar/Data Cordinator
Valley View Medical Center
06.1998 - 09.2009
Bachelor of Arts - Business Administration
Southern Utah University
Bachelor of Science - Political Science
Southern Utah University
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