Sabria McGirt
Mableton,Georgia
Summary
Dedicated customer service professional with extensive knowledge in service delivery and a proven track record of effective multitasking. Expertise in fostering professional relationships that enhance customer satisfaction and drive business profitability. Strong focus on delivering exceptional service while adapting to dynamic environments ensures consistent achievement of organizational goals. Passionate about leveraging skills to contribute to team success and elevate the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Georgia Power
05.2021 - 07.2025
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Remote
Kindergarten Paraprofessional
Henry County School System
08.2022 - 05.2025
- Assisted in daily classroom activities, fostering a positive learning environment for students.
- Supported individual student needs through tailored instructional strategies and materials.
- Collaborated with teachers to implement effective lesson plans and educational resources.
- Monitored student behavior, promoting engagement and adherence to classroom rules.
- Encouraged social interactions among students, enhancing communication and teamwork skills.
- Organized classroom materials and resources, ensuring efficient use of space and time.
Communications Operator II
City Of Covington
05.2019 - 08.2021
- Enhanced customer satisfaction by efficiently managing high call volumes.
- De-escalated tense situations, providing calm resolutions to angry callers.
- Prioritized emergency responses by coordinating police, fire, and EMS dispatch.
- Tracked real-time data to improve operational efficiency during emergencies.
Human Resource Manager Assistant
City Of Covington
12.2018 - 05.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Assisted with data entry and administrative support tasks to help meet team goals.
Special Education Paraprofessional
Newton County School System
07.2017 - 12.2018
- Enhanced student engagement by fostering positive relationships and support systems.
- Assisted teachers with individualized education plans for diverse learning needs.
- Supported students with special needs during activities and transitional periods.
- Collaborated with educators to modify instructional materials for varied learning styles.
Collections Specialist
Sequium Asset Solutions
07.2015 - 12.2018
- Enhanced customer satisfaction through effective collection call management.
- Processed and applied payments accurately to customer accounts.
- Achieved full balance collection through strategic negotiation techniques.
- Created productive workspaces, ensuring quiet environments for optimal call clarity.
- Operated remotely while maintaining high performance standards.
Education
Bachelor of Science - Respiratory Therapy
Georgia State University
Atlanta, GA01-2027
Diploma - General Studies
Alcovy High School
Covington, GA05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Filing
- Microsoft Excel
- Administrative and Office Support
- Conflict Management
- Multi-Line Phone Talent
- Accounts Payable and Accounts Receivable
- Insurance Verification
- Performance Goals
- Remote Assistance
Timeline
Kindergarten Paraprofessional
Henry County School System
08.2022 - 05.2025
Customer Service Representative
Georgia Power
05.2021 - 07.2025
Communications Operator II
City Of Covington
05.2019 - 08.2021
Human Resource Manager Assistant
City Of Covington
12.2018 - 05.2019
Special Education Paraprofessional
Newton County School System
07.2017 - 12.2018
Collections Specialist
Sequium Asset Solutions
07.2015 - 12.2018
Bachelor of Science - Respiratory Therapy
Georgia State University
Diploma - General Studies
Alcovy High School