Sabrina Acosta
Patterson,LA
Summary
Results-driven Restaurant Manager with proven expertise in customer engagement, team management, and inventory control. Committed to fostering a positive team environment and delivering exceptional service to enhance guest satisfaction. I have over 24 years of serving experience.
Dedicated professional with extensive experience in team management and customer service. Known for strong organizational skills and the ability to implement training programs that boost team performance and exceed customer expectations.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Yui Sushi Inc
Morgan City
02.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery, enhancing overall restaurant efficiency and workflow.
- Trained and mentored new team members on service standards and menu knowledge, improving team performance.
- Managed multiple tables simultaneously, prioritizing tasks to maintain high service quality during peak hours.
- Managed inventory control processes, minimizing waste and optimizing supply chain management.
- Coordinated special events and promotional activities to increase customer engagement and revenue growth.
- Oversaw daily restaurant operations, ensuring efficient service and customer satisfaction.
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Monitored health and safety compliance, ensuring adherence to regulatory standards throughout the restaurant.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
Server
Yui Sushi Inc
Morgan City
02.2023 - Current
- Implemented feedback mechanisms from guests to identify areas for improvement in service delivery and dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations at all times.
- Assisted in inventory management by tracking stock levels of supplies and communicating needs to management promptly.
- Fostered positive relationships with regular customers, contributing to a welcoming atmosphere that encouraged loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
TAMPICOS MEXICAN RESTRAUNT
MORGAN CITY
01.2021 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Caretaker
HERBERT ADAMS AND MELANIE THIBODEAUX
Morgan City, LA
01.2015 - 07.2018
- Developed and implemented personalized care plans tailored to individual needs.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Fostered strong relationships with clients and families, enhancing overall satisfaction with services provided.
- Advocated for client needs, ensuring access to necessary resources and support systems.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Conducted daily health checks on residents, providing peace of mind for families.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
Education
Associate of Science - Art Education
University of Phoenix
Tempe, AZSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Food service background
- Staff scheduling
- Supervisory skills
- Conflict resolution techniques
Timeline
Restaurant Manager
Yui Sushi Inc
02.2023 - Current
Server
Yui Sushi Inc
02.2023 - Current
Server
TAMPICOS MEXICAN RESTRAUNT
01.2021 - 01.2023
Caretaker
HERBERT ADAMS AND MELANIE THIBODEAUX
01.2015 - 07.2018
Associate of Science - Art Education
University of Phoenix