Sabrina Aho
Lunenburg,MA
Summary
Dynamic professional with a proven track record in work history, excelling in detail-oriented report generation and superior customer service. Skilled in computer applications and adept at gathering critical information, consistently exceeding deadlines. Demonstrated ability to enhance customer satisfaction and loyalty, leveraging both hard and soft skills to achieve and surpass objectives.
Overview
7
7
years of professional experience
Work History
Intake Reporter
Elder Abuse Hotline
08.2021 - 03.2022
- Wrote and submitted accurate, detailed, and fact-checked reports.
- Collaborated with other intake specialists and departments to produce well-rounded and comprehensive reports.
- Developed expertise in demonstrating versatility and adaptability as an intake reporter.
- Exceeded deadlines consistently, producing accurate and well-written reports under tight time constraints.
- Managed approximately 40 incoming calls, emails and faxes daily.
Optical Assistant
D'Ambrosio Eye Care
02.2020 - 05.2021
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
Sales Associate
Burlington
04.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Optical Receptionist
Lens Crafters
07.2015 - 02.2017
- Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
- Supported optical sales team by providing product knowledge, offering recommendations, and assisting with inventory management.
- Demonstrated adaptability when faced with unexpected challenges or emergencies within the practice, working proactively to minimize disruptions in services offered.
- Increased customer satisfaction by promptly addressing inquiries or concerns related to eye care products and services.
- Enhanced patient satisfaction by providing efficient and friendly service at the front desk.
- Implemented new software systems for patient record management, improving data accessibility and overall office efficiency.
- Developed strong relationships with patients, leading to increased loyalty and repeat business.
Sales Associate/Store Closer
The Repair Palace
10.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Education
Associate of Science - General Allied Health Studies
Mount Wachusett Community College
Gardner, MA05-2027
High School Diploma -
Leominster High School
Leominster, MA06-2013
Skills
- Detail oriented
- Computer skills
- Customer service
- Gathering information
- Data entry
- Critical thinking
- Time Management
Timeline
Intake Reporter
Elder Abuse Hotline
08.2021 - 03.2022
Optical Assistant
D'Ambrosio Eye Care
02.2020 - 05.2021
Sales Associate
Burlington
04.2019 - 01.2020
Optical Receptionist
Lens Crafters
07.2015 - 02.2017
Sales Associate/Store Closer
The Repair Palace
10.2014 - 08.2015
Associate of Science - General Allied Health Studies
Mount Wachusett Community College
High School Diploma -
Leominster High School
Similar Profiles
John FontaineJohn Fontaine
Intake Specialist at Arizona Child Abuse HotlineIntake Specialist at Arizona Child Abuse Hotline
Alyssa AlvarezAlyssa Alvarez
Volunteer at Annual World Elder Abuse Awareness Day WalkVolunteer at Annual World Elder Abuse Awareness Day Walk
Yue ZhuYue Zhu
Volunteer Suicide Crisis Hotline Helper at Suicide Crisis HotlineVolunteer Suicide Crisis Hotline Helper at Suicide Crisis Hotline