Sabrina Aponte
Chicago,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
CSR/Loan Specialist
Consumer Financial Services
Chicago , IL
09.2019 - Current
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Assisted in the development of customer service procedures and policies.
- Performed account maintenance activities such as updating client information in databases.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Ensured compliance with applicable laws and regulations for provision of services.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Educated customers on special pricing opportunities and company offerings.
Assistant Manager
Panera Bread
O'hare , IL
04.2019 - 09.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
High School Diploma -
Romeoville High School
Romeoville, IL06-2002
Skills
- Product Knowledge
- Account updating
- Consultative Sales
- Inbound and Outbound Calling
- Information Security
- Complaint resolution
- Administrative Support
- Customer Relationship Management (CRM)
Languages
Spanish
Professional
English
Professional
Timeline
CSR/Loan Specialist
Consumer Financial Services
09.2019 - Current
Assistant Manager
Panera Bread
04.2019 - 09.2019
High School Diploma -
Romeoville High School
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