Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Arellanes

Menifee,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Customer service representative

Kirkhill Inc
Brea, CA
11.2022 - Current
  • Review purchase orders/contracts to ensure agreement with quotes
  • Manage in-house performance of orders
  • Extensive telephone and/or e-mail contact with customers in the areas of Review and interpret customer contract purchase order paperwork for accuracy and communicate exceptions to customer with professional negotiation and communication techniques
  • Process orders, and purchase order changes on assigned accounts, which includes price verification, part numbers, lead times, and entry of orders into company ERP system
  • Review customer purchase order contract packages for accuracy and compliance to company terms and conditions
  • Raise questionable terms for resolution to management
  • Manage and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues
  • Coordinates order status among multiple departments (sales, engineering, materials, operations) when necessary
  • Reports and presents order status to customer
  • Develops and reports line of balance, and tracks Kirkhill OTD/ Past Due to customer
  • Interface with customers, understand and solve account related issues on a regular basis through phone calls, emails, customer portals and face to face meetings
  • Receive, research and process customer return requests
  • Interfacing with customers as necessary

Receptionist

Kingston Technology
Fountain Valley, CA
10.2018 - 05.2022
  • Greets all visitors to main lobby, answer questions, screen, and direct inquiries to the required parties where appropriate
  • Answer, screen, and forward, incoming calls
  • Issue visitor’s badges to approved visitors and coordinating with other Kingston employees to escort guests in compliance with Kingston internal security policies
  • Collect signed forms, policies, or documents from visitors and forward to the appropriate departments
  • Use the company intercom system to announce special events
  • Perform administrative tasks for the Human Resources department such as assembling new hire packets, leaves of absence packets, and training material
  • Assist in the promotion of wellness and employee engagement events by creating posters and flyers and posting throughout buildings
  • Perform other duties as assigned.

Mail Specialist

AAA Administrative Office
Costa Mesa, CA
10.2015 - 10.2018
  • Bundle, label, and route sorted mail to designated areas
  • Mail delivery to multiple departments
  • Maintain records of incoming and outgoing mail distribute
  • Light data entry
  • Process FedEx.

Education

Skills

  • To obtain a position where my knowledge and experience can be utilized as well as enhanced
  • Complaint Resolution
  • Call Management
  • Data Entry
  • Customer Service
  • Problem Resolution
  • Account Management
  • Microsoft Outlook
  • Order Processing
  • Follow-Up Skills
  • CRM Software

Timeline

Customer service representative

Kirkhill Inc
11.2022 - Current

Receptionist

Kingston Technology
10.2018 - 05.2022

Mail Specialist

AAA Administrative Office
10.2015 - 10.2018

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Sabrina Arellanes