Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Arellanes

Menifee,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Customer service representative

Kirkhill Inc
Brea, CA
11.2022 - Current
  • Review purchase orders/contracts to ensure agreement with quotes
  • Manage in-house performance of orders
  • Extensive telephone and/or e-mail contact with customers in the areas of Review and interpret customer contract purchase order paperwork for accuracy and communicate exceptions to customer with professional negotiation and communication techniques
  • Process orders, and purchase order changes on assigned accounts, which includes price verification, part numbers, lead times, and entry of orders into company ERP system
  • Review customer purchase order contract packages for accuracy and compliance to company terms and conditions
  • A strong ability to manage and resolve difficult customer interactions while maintaining composure and respect.
  • Manage and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues
  • Coordinates order status among multiple departments (sales, engineering, materials, operations) when necessary
  • Reports and presents order status to customer
  • Develops and reports line of balance, and tracks Kirkhill OTD/ Past Due to customer
  • Interface with customers, understand and solve account related issues on a regular basis through phone calls, emails, customer portals and face to face meetings
  • Receive, research and process customer return requests
  • Handling a variety of nonstandard and complex inquiries
  • Exceptional customer service skills, a passion for helping people, and an ability to resolve multiple issues daily

Receptionist

Kingston Technology
Fountain Valley, CA
10.2018 - 05.2022
  • Greets all visitors to main lobby, answer questions, screen, and direct inquiries to the required parties where appropriate
  • Answer, screen, and forward, incoming calls
  • Issue visitor’s badges to approved visitors and coordinating with other Kingston employees to escort guests in compliance with Kingston internal security policies
  • Collect signed forms, policies, or documents from visitors and forward to the appropriate departments
  • Use the company intercom system to announce special events
  • Perform administrative tasks for the Human Resources department such as assembling new hire packets, leaves of absence packets, and training material
  • Assist in the promotion of wellness and employee engagement events by creating posters and flyers and posting throughout buildings
  • Perform other duties as assigned.

Mail Specialist

AAA Administrative Office
Costa Mesa, CA
10.2015 - 10.2018
  • Bundle, label, and route sorted mail to designated areas
  • Mail delivery to multiple departments
  • Maintain records of incoming and outgoing mail distribute
  • Light data entry
  • Process FedEx.

Education

Skills

  • Customer Service Excellence
  • Empathetic Communication
  • Conflict Resolution
  • Problem-Solving
  • Relationship Building
  • Multitasking
  • Attention to Detail
  • Microsoft Excel
  • Inbound and Outbound Calling
  • Microsoft PowerPoint
  • Data Entry
  • ERP Systems

Timeline

Customer service representative

Kirkhill Inc
11.2022 - Current

Receptionist

Kingston Technology
10.2018 - 05.2022

Mail Specialist

AAA Administrative Office
10.2015 - 10.2018

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Sabrina Arellanes