Sabrina Avila
Austin,TX
Summary
Customer focused individual with experience in medical scheduling, patient/client hospitality and high pressure working environments. I have the ability to multi task, maintain professionalism. and deliver outstanding customer service while adhering to safety and security standards. I am a US Veteran with leadership. training, and administrative experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Scheduler/X-Ray Technician
Quantum Pain
Austin, TX
08.2024 - Current
- Coordinated patient scheduling for multiple providers, optimizing appointment flow and reducing wait times.
- Utilized PC based systems to record entries, coordinate patient appointments and ensuring accuracy and compliance with regulatory standards.
- Communicated effectively with patients to confirm appointments and resolve scheduling conflicts promptly.
- Provided high quality customer service in a fast paced environment.
- Assisted in managing front desk operations, contributing to a welcoming environment for patients and visitors.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Procedure days would consist of catering to 40- 60 patients, working fast paced and helping all patients feel as comfortable as possible.
Patriot Missile Operator/Administrator
United States Army
Killeen, TX
10.2017 - 10.2022
- Performed administrative and documentation duties with a high level of accuracy.
- Maintained a secret security clearance that required discretion, reliability, and trustworthiness.
- Enforced strict safety protocols during operations to minimize risks and enhance safety.
- Collaborated with team members to execute mission objectives efficiently under high-pressure conditions.
- Maintained overall safe work environment with assisting in employee training programs and enforcement of safety procedures and guidelines.
- Adapted to irregular schedules, and extended hours often.
Education
High School Diploma -
Onate High School
Las Cruces, NM05-2016
Skills
- Customer service and client engagement
- Communication (Phone & In person)
- Multitasking in a fast paced environment
- Organizational & Administrative Support
- Conflict Resolution & problem solving
- Hospitality Experience
- Relationship building
Certification
- Licensed Esthetician
- Certified Medical Coding
Timeline
Medical Scheduler/X-Ray Technician
Quantum Pain
08.2024 - Current
Patriot Missile Operator/Administrator
United States Army
10.2017 - 10.2022
High School Diploma -
Onate High School
Awards
I received multiple awards while in the military. One that I believe stands out would be the Army Good Conduct Medal for completing my contract with no disciplinary actions.