Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Certification
Quote
Timeline
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Theresa Cesar

Theresa Cesar

Kissimmee,FL

Summary

Effective at developing classes and materials to educate community members on chronic disease management and health improvement strategies. Versed in available resources with skill in supporting individuals navigating healthcare programs. Positive, upbeat and friendly with good relationship-building and conflict resolution skills.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Community Health Worker

Aetna Medicaid
Orlando, FL
06.2019 - Current
  • Targeted specific community groups with wellness and disease management information.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Developed and implemented training classes to educate team members and community residents.
  • Provided complex counseling and identified alternative resources for patient care.
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
  • Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.

Case Management Specialist

AllianceRx Walgreens Prime
Orlando, FL
11.2017 - 06.2019
  • Provided safety planning, crisis intervention, and case management to clients.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development

Education

Bachelor of Science - Phsychology

University of Central Florida
Orlando, FL
12.2021

Skills

  • Service Providers Liaising
  • Abuse and Neglect Reporting
  • Maintaining Updated Records
  • Social Services Application Assistance
  • Conducting Home Visits
  • Healthy Living Plans
  • Infant Mortality Reduction
  • Chronic Disease Rates
  • Client Advocacy
  • Case Planning
  • Stakeholder Collaboration
  • Verbal and Written Communication
  • Crisis Intervention
  • Supervisory experience

Languages

French
Native or Bilingual
Haitian Creole
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • RBT - Registered Behavior Technician

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Community Health Worker

Aetna Medicaid
06.2019 - Current

Case Management Specialist

AllianceRx Walgreens Prime
11.2017 - 06.2019

Bachelor of Science - Phsychology

University of Central Florida

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Theresa Cesar