Sabrina Brooks
Henderson,NV
Summary
Dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Law Enforcement Support Technician
North Las Vegas Police Department
North Las Vegas, NV
10.2023 - Current
- Performed various duties within NLVPD jail such as inmate booking, release procedures, camera surveillance, and communication with municipal court and justice court
- Run NCIC/NCJIS to ensure inmate is not wanted from any other state or agency upon booking and release
- Data entry into Offendertrack listing all AKA's, birthdays, social security numbers and tattoos listed in SCOPE
- Receive faxes/emails for Temporary Protection Orders - Correction Officers serve the order, ensure inmate has a copy at release, fax email and mail orders back to court, and enter information into JLINK if needed
- Confirms and processes cash bails and bonds, ensuring accurate listing of charges and alignment with municipal court or justice court requirements
- Constant monitoring of 109 cameras to ensure safety and security for all people and the facility which includes municipal court, hallways, safety ports, Charlie Dorm, Mary Dorm, Booking area and facility perimeters
- Broadcasting the appropriate code and location during emergency situations, while activating code red tones to limit radio traffic to the incident
Technician 2
Department of Motor Vehicles
Henderson, NV
11.2021 - 10.2023
- Assisted customers daily at the counter, processing complex transactions such as sales tax collection, identification card issuance, instruction permit and driver's license issuance, and vehicle titling and registration for Nevada and out-of-state residents
- Evaluated applicant's credibility by analyzing their statements against existing data throung SAVE (Systematic Alien Verification Entitlements) and PDPS (Problem Driver Pointer System)
- Reviewed and analyzed various source documents including birth certificates, passports, employment authorization cards, court documents, bill of sales, wills, and powers of attorney for the issuance of driver's licenses, identity cards, and motor vehicle credentials
- Administered knowledge tests to individuals seeking instruction permits or driver's license reinstatement
Server
Timbers Bar & Grill
Henderson, NV
08.2017 - 01.2020
- Set up dining area and restocked supplies for opening and closing duties
- Remained knowledgeable about the latest daily specials, menu additions, and marketing promotions
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Implemented feedback from customers to improve service quality and menu offerings
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
Server
Bubba Gump Shrimp Co.
Las Vegas, NV
02.2014 - 07.2017
- Demonstrated exceptional customer service by effectively communicating menu choices, offering recommendations and accurately recording guests orders for food and drinks
- Upheld high standards of sanitation in accordance with health department regulations
- Demonstrated efficient handling of guest inquiries, including addressing food allergies professionally, while maintaining clear communication channels with both management and kitchen staff
Timeline
Law Enforcement Support Technician
North Las Vegas Police Department
10.2023 - Current
Technician 2
Department of Motor Vehicles
11.2021 - 10.2023
Server
Timbers Bar & Grill
08.2017 - 01.2020
Server
Bubba Gump Shrimp Co.
02.2014 - 07.2017