Amari Collins
North Las Vegas,Nevada
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Social Work position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Law Enforcement Support Technician
Las Vegas Metropolitan Police Dept
400 S Martin Luther King Las Vegas, NV
12.2019 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicate with local and out-of-jurisdiction agency while maintaining policy and procedural guidelines.
- Maintain and ensure confidential information
Support Assistant
Las Vegas Metropolitan Police Dept
4591 W Russell RD, Las Vegas, NV 89103
02.2017 - 12.2019
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Established administrative work procedures to track staff's daily tasks.
Hostess
Lo-Lo's Chicken And Waffles
2040 N Rainbow Blvd Las Vegas NV 89108
01.2016 - 05.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift..
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Cashier
Sears
4300 Meadow LN, Las Vegas NV 89107
11.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NVBachelor of Arts - Social Work
University of Nevada - Las Vegas
Las Vegas, NV12.2024
Associate of Arts - Associate of Arts
College of Southern Nevada
Las Vegas, NV04.2021
Skills
- Customer Service
- Relationship Building
- Customer Rapport
- De-Escalating Conflicts
- Disposition Records
- Officer Training
Volunteer
Volunteer Experience
Truancy Judge (Aug 2023- Present ) Eighth Judicial District Court 53 hours, ongoing
Increasing student support.
Reinforce positive behavior and areas of strengths for students
Establish achievable goals to improve areas students deem as vulnerable
Undertake overall difficulties the prevent student from attending school.
Volunteers in Medicine of Southern Nevada (V.M.S.N)
- January 26th 2 hours, thirty minutes
- January 27th 2 hours, thirty minutes
Timeline
Law Enforcement Support Technician
Las Vegas Metropolitan Police Dept
12.2019 - Current
Support Assistant
Las Vegas Metropolitan Police Dept
02.2017 - 12.2019
Cashier
Sears
11.2016 - 12.2016
Hostess
Lo-Lo's Chicken And Waffles
01.2016 - 05.2017
High School Diploma -
Shadow Ridge High School
Bachelor of Arts - Social Work
University of Nevada - Las Vegas
Associate of Arts - Associate of Arts
College of Southern Nevada