Sabrina Butler
Prospect Urgent Care
Ashtabula
7
years of professional experience
Lead Medical Support Assistant supporting clinic flow through appointment scheduling, coordinating 25+ consults per week, insurance checks, and weekly encounter preparation. Runs queries, assigns 40+ work assignments per week to PACT MSAs, and helps organize patient intake so staff can stay focused on timely care. Fits lead-level expectations by keeping daily access work moving and escalating scheduling issues quickly.
Work History
Advanced Medical Support Assistant
3 Years 1 Month- Prepare 10-15 weekly encounter packets and office supply orders to keep clinic operations organized and stocked.
- Verify patient insurance and update new patient information to maintain accurate registration records.
- Run queries and assign work to PACT MSAs to keep tasks moving and balance daily workload.
- Schedule specialty consults and RTCs to support timely patient care and coordinated follow-up.
Medical Receptionist
6 Years 11 Months- Process 25-40 patient registrations daily, collecting demographics and copayments while maintaining accurate front-desk records.
- Collect copayments and past-due balances at check-in, maintaining clear payment handling for patient accounts.
- Answer telephones and route calls to appropriate staff, supporting timely communication across the clinic.
- Handle credentialing and provider enrollment tasks, coordinating required documentation with internal teams and external payers.
- Support front-desk workflow with patient access coordination and appointment scheduling during busy clinic hours.
Medical Administrative Assistant (AOD)
7 Months- Assisted clinical staff with transfers to VA and non-VA admissions, coordinating handoffs across departments.
- Ran the morning business report and surfaced daily admission activity for supervisory review.
- Provided after-hours administrative guidance to clinical management and staff, supporting consistent workflow decisions.
Customer Service Representative - call center phone only
1 Year 6 Months- Managed 10-20 client appointments weekly to support timely field office access and benefit restart needs.
- Handled 25-30 benefit inquiries weekly by phone while guiding clients through next steps and available resources.
- Coordinated field office appointments for clients to help restart critical health and financial benefits.
- Reviewed eligibility by researching and applying complex Federal, State, and County policies.
- Explained monthly benefits, work credits, and Medicare programs in clear, client-friendly terms.
Patient Representative
2 Years 5 Months- Handled 50-55 switchboard calls daily, transferring inquiries, relaying messages, and answering emergency department questions.
- Processed 60-70 patient registrations weekly, collecting intake details and entering data into the hospital system.
- Interviewed patients at arrival to gather accurate information and support front-line access coordination.
- Updated patient records in the electronic system while maintaining confidentiality and HIPAA compliance.
- Supported customer service by answering general emergency department questions and directing callers to the right resource.
Education
Bachelor of Science - Health Care Administration
Skills
Patient access coordination
Appointment scheduling
Insurance eligibility verification
Medical records management
HIPAA compliance
Records release processing
EHR documentation
Medical records management
Specialty consult scheduling
Prior authorization support
Staff scheduling
Patient registration
Medicare eligibility
Insurance authorizations
Timeline
Advanced Medical Support Assistant
Ashtabula VA Clinic
09.2023 - CurrentRead More
Medical Administrative Assistant (AOD)
Erie Va Medical Center
02.2023 - 09.2023Read More
Customer Service Representative - call center phone only
Social Security Administration
08.2021 - 02.2023Read More
Patient Representative
Ashtabula County Medical Center
05.2020 - 10.2022Read More
Medical Receptionist
Prospect Urgent Care
11.2019 - CurrentRead More
Colorado State University Global
Bachelor of Science from Health Care Administration
Read More