Sabrina Cantan
Overview
13
13
years of professional experience
Work History
Optician
Walmart
Hilo
09.2020 - Current
- Provided customer consultations to identify vision needs and eyewear preferences.
- Assisted in fitting glasses and contact lenses to ensure proper adjustments.
- Managed inventory of eyewear products and maintained organized displays.
- Educated customers on eyewear care and proper usage of contact lenses.
- Performed routine maintenance on optical equipment for safety and accuracy.
Retail/Reservations Manager
Kapohokine Adventures
Pepeekeo
12.2017 - Current
- Managed daily reservations for adventure tours and services.
- Coordinated with team members to optimize booking processes.
- Developed training materials for new reservation staff.
- Ensured customer satisfaction by addressing inquiries and concerns.
- Monitored and maintained reservation system for accuracy and efficiency.
- Scheduled staff shifts to meet reservation demands effectively.
Operations Manager
Hawaiian Style Cafe
Hilo
07.2021 - 09.2023
- Oversaw daily operations of restaurant ensuring efficient workflow.
- Managed staff schedules to optimize labor and service levels.
- Trained team members on company policies and customer service standards.
- Implemented inventory management systems to track supplies and reduce waste.
- Coordinated with vendors for timely delivery of food and supplies.
Lodging director
Volcano House
Volcano Village
05.2013 - 12.2017
- Managed daily operations of lodging facilities at a premier national park destination.
- Managed all aspects of hotel operations, including guest services, housekeeping and maintenance staff.
- Oversaw guest services team to ensure exceptional visitor experiences and satisfaction.
- Resolved guest complaints promptly to maintain high service quality standards.
- Developed staff training programs to enhance service skills and operational efficiency.
- Provided training to new employees on hotel policies and procedures.
- Coordinated maintenance schedules to uphold property standards and guest safety.
- Developed strategies to increase customer satisfaction and maximize profitability.
Education
Kau High And Pahala Elementary
Pahala , HISkills
- Optical equipment maintenance
- Eyewear fitting
- Inventory management
- Customer service
- Team leadership
- Time management
- Effective communication
References
References available upon request.
Timeline
Operations Manager
Hawaiian Style Cafe
07.2021 - 09.2023
Optician
Walmart
09.2020 - Current
Retail/Reservations Manager
Kapohokine Adventures
12.2017 - Current
Lodging director
Volcano House
05.2013 - 12.2017
Kau High And Pahala Elementary