Sabrina Carter
Owner
Hattiesburg,MS
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in plus size women clothing industry. Offering 10-year background in increasing profits, reducing costs and transforming customer service standards through experience. Experienced in leading and supervising team of 10 employees. Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
8
8
years of professional experience
Work History
Business Owner
Voluptuous Ladies, LLC
Hattiesburg, MS
01.2019 - Current
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Learned and remained updated on statutory requirements and regulations.
- Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
- Applied human resources expertise to optimize hiring, training and performance.
- Verified parts and materials through audit inspections and independent checks.
Customer Service Representative
SaviLinx
Hattiesburg, MS
06.2019 - 08.2020
- Answered constant flow of customer calls with up to 10 calls in queue per minute.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
General Dynamics Corp.
Hattiesburg, MS
09.2013 - 10.2018
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Business Credit - Business
Universal Class, INC
Online 01.2019 - 01.2019
Certification - Human Resources Management
Universal Class, INC
Online 01.2020 - 01.2020
Certification - Retail Management
Universal Class, INC
Online 01.2019 - 01.2019
Skills
Business administration
Negotiation
Business Development
Search Engine Optimization
Contract Management
Staff Management
Business planning
Strategic Planning
Consulting
Financial Management
Project Management
Staffing oversight
Budgeting
Operations management
Customer Relations
Program oversight
Financial administration
Customer Service
First Aid/CPR
Written Communication
Timeline
Certification - Human Resources Management
Universal Class, INC
01.2020 - 01.2020
Customer Service Representative
SaviLinx
06.2019 - 08.2020
Business Owner
Voluptuous Ladies, LLC
01.2019 - Current
Business Credit - Business
Universal Class, INC
01.2019 - 01.2019
Certification - Retail Management
Universal Class, INC
01.2019 - 01.2019
Call Center Representative
General Dynamics Corp.
09.2013 - 10.2018