Sabrina Cerda
Corpus Christi,TX
Summary
Dedicated and adaptive professional with a strong commitment to achieving and exceeding employer goals. Quick learner with proven ability to execute tasks proficiently. Enthusiastic approach to challenges fosters a productive work environment.
Overview
7
7
years of professional experience
Work History
Cashier Lead
Burlington Coat Factory
07.2019 - 05.2020
- Increased customer loyalty and retention.
- Email and telephone capture rate of 93% or better.
- Performed store opening, closing, and shift-change actions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Supervisor
Burlington Coat Factory
05.2020 - 07.2021
- Maintained clean, adequately stocked, and organized store by performing daily operations and procedures.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Coordinated with store manager to cultivate and maintain positive and uplifting work environment.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Sales Lead
Walmart
08.2021 - 04.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
Sales Associate
Bath and Body Works
08.2023 - 01.2024
- Assist an average of 30 customers per day in finding or selecting items, and providing recommendations.
- Stock, replenish, and organize inventory with accuracy and efficiency.
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Provide outstanding customer service, receiving 96% in customer service feedback surveys
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained store assets with effective loss prevention strategies.
Full Time Supervisor
5.11 Tactical
01.2024 - 01.2026
- Applied strong leadership and problem solving skills to maintain team efficiency and workflow.
- Performed opening and closing procedures, maintaining store standards for the next employee.
- Optimized customer experience by delivering superior services and effectively solving issues.
- Educated staff on organizational mission and goals to help achieve success.
- Trained new staff on company standards, register functions, product knowledge and customer service.
- Performed continuous floor maintenance and recovery efforts, keeping displays, shelves, and walkways customer ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
- Consistently display BREADI and AAA to increase store UPT, ADS and conversion.
- Top email capture rate in the store being 90% or better.
- Monitored cash drawers in multiple checkout stations, maintained adequate cash supply with constant bank deposits.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Constantly adjusting to new store procedures and company changes.
- UKG knowledgeable
- Execute accurate store transfers, endless aisles, SFS, and bopis orders.
- Understanding store KPI’s and percentages
- Worked with sales team to collaboratively reach target, consistently meeting or exceeding personal quotas.
- Achieved and surpassed company set sales goals.
Assistant Store Manager
5.11 Tactical
01.2026 - Current
- Top sales associate in the store with the highest leading sales for two years.
- Uncover the needs of the customer and guide them to a resolution.
- Supervised daily store operations, ensuring optimal customer service and employee performance.
- Trained and mentored staff on product knowledge and sales techniques to enhance team effectiveness.
- Developed staff schedules that balanced coverage needs while optimizing labor costs.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased sales revenue by developing and implementing effective technical sales strategies.
- Improved store sales ranking within the district by effectively implementing sales strategies.
- Boosted sales performance with strong leadership and coaching of the sales team.
Education
Associate of Science -
Texas A&M Corpus Christi
Corpus Christi, TXDiploma -
Mary Carroll High School
Corpus Christi06.2018
Skills
- Leadership and communication
- Adaptability and problem solving
- Reliability and detail orientation
- Numeracy skills
Military Service
Proudly served 6 years in the U.S. Army, Engineer Corps.
Timeline
Assistant Store Manager
5.11 Tactical
01.2026 - Current
Full Time Supervisor
5.11 Tactical
01.2024 - 01.2026
Sales Associate
Bath and Body Works
08.2023 - 01.2024
Sales Lead
Walmart
08.2021 - 04.2022
Supervisor
Burlington Coat Factory
05.2020 - 07.2021
Cashier Lead
Burlington Coat Factory
07.2019 - 05.2020
Diploma -
Mary Carroll High School
Associate of Science -
Texas A&M Corpus Christi