Sabrina Collazo
Waddell,AZ
Summary
Experienced server with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Experienced Team playerwith solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness.
Overview
6
6
years of professional experience
Work History
Food Server
IHOP
Peoria, AZ
11.2018 - 08.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Set up tables and counters to prepare dining and serving areas.
- Calculated charges, issued table checks and collected payments from customers.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Inventoried food supplies to determine needs and replenish stations.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Implemented sanitary food handling, holding and service protocols.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Documented food orders and ran items to guest tables in dining room.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Handled special customer requests such as separate checks and menu substitutions.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Provided timely checks on guest needs and brought requests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Discussed dining menu information to aid in decision process for senior residents.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Bartender/shift Manager
sidekicks saloon
Prescott Valley, AZ
08.2015 - 11.2017
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Implemented special events to boost customer numbers and profits.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Ordered inventory to meet expected demand with adequate stock.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Produced and balanced daily and weekly sales reports.
- Planned and updated menus to accommodate customer preferences.
- Poured wine, beer and cocktails for patrons.
- Maintained list of ride services for inebriated customers.
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Education
High School Diploma -
Channel Island
Oxnard, CA01.1994
Skills
- Food inspection
- Point of Sale (POS) system operations
- Wine pairings
- High-volume dining
- Buffet setup and takedown
- Check payment processing
- Menu memorization
- Seating assignment preparation
- Dish preparation
- Price memorization
- Table setting arrangements
- Service prioritization
- Dining customer service
- Effective customer upselling
- Hors d'oeuvres service
- Special dietary requirements
- Dining crew workflow optimization
Timeline
Food Server
IHOP
11.2018 - 08.2021
Bartender/shift Manager
sidekicks saloon
08.2015 - 11.2017
High School Diploma -
Channel Island