Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
4
4
years of professional experience
Work History
Patient Engagement Specialist
Landmark Recovery
Louisville, KY
03.2024 - Current
Developed and implemented patient engagement strategies to improve customer service.
Conducted outreach activities such as focus groups, surveys, and one-on-one interviews with patients to identify areas of improvement.
Implemented a comprehensive patient engagement program that included educational materials, webinars, and in-person events.
Developed treatment plans in collaboration with the client, family members, and other professionals.
Educated clients about the risks associated with drug and alcohol use.
Provided crisis intervention services when needed.
Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
Actively participated in interdisciplinary team meetings to discuss client progress and formulate recommendations for continued care.
Maintained professional relationships with referral sources such as courts, probation officers, hospitals, social service agencies, and community organizations.
Advised families on how best to support their loved one's recovery process.
Provided referrals for additional resources such as medical care or housing assistance.
Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
Supported and counseled clients with drug and alcohol addiction.
Identified treatment goals based on individual diagnosis and history.
Identified problem areas impacting participants' ability to successfully complete treatment.
Led supportive group discussions and education sessions with alcohol and drug users and families.
Guided clients in developing skills or strategies for dealing with problems.
CNA
Agency and Travel
Louisville, KY
04.2020 - Current
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Assisted patients in ambulation and transfers using proper body mechanics.
Performed vital sign assessments, such as taking blood pressure and temperature.
Reported changes in patient conditions to registered nurse or physician.
Answered patient call lights promptly and responded to requests appropriately.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Monitored food intake and output as directed by nursing staff.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Transported residents within the facility as needed.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Documented activities and recorded information in EMR system.
RBT
Hopebridge Autism Therapy Center
Louisville, KY
05.2022 - 06.2023
Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
Assisted in developing positive behavior support plans to promote desired behaviors and decrease problem behaviors.
Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
Participated in team meetings to discuss client progress and plan further interventions when necessary.
Maintained accurate records of data collected during sessions and wrote detailed reports regarding client's progress.
Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.