Sabrina Cox
Lubbock,TX
Summary
Very driven individual with the ability to adapt under pressure. Motivated to see results good or bad and grow from it. Forward-thinking Manager with extensive knowledge of customer service. Known for success in restaurant industry and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent customer service.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Razzoos Cajun Cafe
Lubbock, TX
12.2020 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests working within a labor model.
- Maintained hospitable environment so that when guests walked in, they felt welcomed and wanted to come back.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Assistant Store Manager
CASA OLE
Lubbock, TX
07.2019 - Current
- Assist the General Manager with inputting invoices and making schedules
- Handling large amounts of cash flow and making bank deposits
- Running a fast paced store while tending to guests every need in a timely manner
- Maintain a healthy work environment making sure the employees are doing what is expected of them such as cleaning and maintaining a professional image with a smile.
Manager
Texas Roadhouse
Lubbock, TX
05.2015 - 08.2019
- My daily routine includes accounting for each employee making sure that they are on time to work
- Begin setting up a board and having a daily meeting making sure each employee understand what our daily goal is
- Majority of the time I am running the shift from the front of house and tending to guests who are and are not satisfied
- Being a manager I have to check on guests every hour
- My team and I were awarded The Manager visit of the Year for 2017.
Server
Texas Roadhouse
Lubbock, TX
07.2014 - 05.2015
- Demonstrate genuine hospitality while greeting and establishing rapport with guests
- Guide guests through menu while demonstrating thorough knowledge of the food and beverage
- Proactively preparing for large parties and anticipating staffing needs
- Check ready so that each guest was able to cash out in a timely manner.
Texas Roadhouse
Odessa, TX
01.2010 - 07.2014
- Demonstrate genuine hospitality while greeting and establishing rapport with guests
- Guide guests through menu while demonstrating thorough knowledge of the food and beverage
- Proactively preparing for large parties and anticipating staffing needs
- Check ready so that each guest was able to cash out in a timely manner.
Hostess
Texas Roadhouse
Odessa, TX
10.2009 - 01.2010
- Greeted guests as they walked through the door
- Accommodated the special needs and wants of each guest so that they felt comfortable
- Being friendly and courteous of each guest as they walked by and left.
Education
High School Diploma -
Permian High School
05.2011
Skills
- Customer Service (12 years)
- Excel (3 years)
- Kitchen Experience
- Coaching and Mentoring
- Hiring and Training
- Department Oversight
- Sales Tracking
- Inventory Control
- Focus and Follow-Through
- Time Management
- Employee scheduling
- Staff supervision
- Sales growth
- Customer experience
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Razzoos Cajun Cafe
12.2020 - Current
Assistant Store Manager
CASA OLE
07.2019 - Current
Manager
Texas Roadhouse
05.2015 - 08.2019
Server
Texas Roadhouse
07.2014 - 05.2015
Texas Roadhouse
01.2010 - 07.2014
Hostess
Texas Roadhouse
10.2009 - 01.2010
High School Diploma -
Permian High School
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