Sabrina DiFiore
Norristown,PA
Summary
Flexible and organized Server and Manager with about 3 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
Collegeville Italian Bakery
Collegeville , PA
02.2022 - Current
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and coworkers.
- Directed staff in daily work assignments to maximize productivity.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Education
Montgomery County Community College
Blue Bell, PASkills
- Customer Engagement
- Staff Management
- Organization and prioritization
- Customer service best practices
- Complaint resolution
- Team Management
- Conflict resolution techniques
- Able to work long and demanding hours
Accomplishments
- Achieved $10,000 in grant money as a highschool student for CoExist Club at Renaissance Academy Charter School.
Timeline
Restaurant Manager
Collegeville Italian Bakery
02.2022 - Current
Montgomery County Community College
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