Sabrina Estrada
San Antonio
Summary
Utilize my skills effectively in achieving the company's goals and the goals I set for myself individually. Reliable and driven dedicated customer service representative motivated to keep customer satisfaction
Overview
2027
2027
years of professional experience
Work History
FNOL customer service
United Automobile Insurance Company
2026.02 - Current
- Documented claim details in the management system for accurate record-keeping.
- Collaborated with team members to streamline claims processing procedures.
- Handled customer inquiries and resolved issues related to claims status.
- Communicated with clients to gather necessary information for claim evaluation.
- Processed auto claims and assessed damage reports for accuracy.
Insurance Service Analyst
Nationwide Insurance
2015.11 - 2025.10
- Handled complex inbound calls from policyholders, agents, third parties, and business partners regarding insurance policies/products.
- Reduced customer call backs by ensuring hassle-free interactions.
- Processed policy changes, addressed policy and billing inquiries, and facilitated payment assistance.
- Completed necessary forms and followed up for required documents.
- Diagnosed customer issues and provided solutions while adhering to company guidelines.
- Assisted peers with policy issues and questions.
- Supported claims filing and processing during CAT season, ensuring documentation was timely and accurate.
- Data processor- Efficiently managing and processing data requests, including sorting, filtering and transforming data.
- Address product questions, or problems in a live chat format using an online chat software system.
Front End Supervisor
Ross Dress For Less
2014.07 - 2016.01
- Served as a front-end supervisor, overseeing registers and ensuring smooth operations.
- Led front-end operations by managing registers and facilitating efficient customer service.
- During peak hours, I proactively supported my team by operating the register to create a smooth customer experience.
- Coordinated responsibilities among team members to maintain efficiency.
- Worked as a cashier, handling transactions and voiding transactions.
- Managed inventory by scanning and signing in added items.
- Verified items' correctness, preventing damaged or altered products from being sold.
- Provided assistance with jewelry displays and customer inquiries.
- Managed re-ticketing process for retail items, ensuring accurate price representation for customers.
Food Clerk
Little Ceasars
2012.07 - 2013.10
- Addressed guest concerns and complaints with empathy, enhancing customer satisfaction.
- Provided friendly guest services and heartfelt hospitality.
- Managed drive-through operations and sales transactions.
- Greeted customers warmly, fostering loyalty and repeat business.
- Cross-trained assistant manager in operational tasks.
- Processed currency and credit transactions accurately, ensuring smooth financial operations.
- Communicated openly with the management team.
- Always recapped orders with customers.
FNOL CUSTOMER SERVICE
United Auto Insurance
Education
Basic Studies -
William Howard Taft High School
Skills
- Insurance software knowledge
- Claims processing
- Analytical problem-solving
- Typing speed 64 WPM
- Adaptability
- Continuous learning
- Collaborative teamwork
- Customer empathy
Activities
- Home DIY
- Adrenaline-pumping activities
- Fishing
- Yoga
- Travel
Timeline
FNOL customer service
United Automobile Insurance Company
2026.02 - Current
Insurance Service Analyst
Nationwide Insurance
2015.11 - 2025.10
Front End Supervisor
Ross Dress For Less
2014.07 - 2016.01
Food Clerk
Little Ceasars
2012.07 - 2013.10
FNOL CUSTOMER SERVICE
United Auto Insurance
Basic Studies -
William Howard Taft High School