Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Gamboa

Goodyear,Arizona

Summary

November 2023 MBA graduate, and currently a versatile Operations Supervisor who is successful at taking on routine and complex business challenges with a resourceful and creative approach. Passionate about organizational development and driving operational efficiency. Highly organized and motivated individual with strong leadership, communication, and problem-solving skills. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

6
6
years of professional experience

Work History

Operations Supervisor

DHL Supply Chain
08.2023 - Current
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Tracked company equipment, tools and technology to manage inventory.

RESOLUTION SPECIALIST SR.

Cenlar FSB
06.2021 - 03.2023
  • Developed and implemented conflict resolution strategies to address customer complaints and inquiries
  • Collaborated cross-functionally with other departments to ensure effective communication between teams regarding customer resolution processes
  • Provided mentorship and guidance for junior staff members on resolving complex customer problems
  • Conducted in-depth investigations into escalated customer issues, gathering data from multiple sources to reach resolutions
  • Managed a high volume of incoming requests in a fast-paced environment while maintaining excellent customer service standards
  • Drafted written communications including letters, emails, or reports summarizing dispute resolution outcomes.

MORTGAGE SERVICING SPECIALIST

Cenlar FSB
02.2020 - 05.2021
  • Provided exceptional customer service by responding promptly and accurately to inquiries from borrowers and other stakeholders
  • Built and maintained relationships with clients, lenders, attorneys and other third parties to ensure a smooth loan servicing process
  • Reviewed payment histories, insurance policies, tax statements, title documents, appraisals and debt-to-income ratios in order to assess borrower risk profiles
  • Assisted with training new staff members on mortgage servicing processes.

MORTGAGE LOAN ORIGINATOR

Quicken Loans
10.2017 - 01.2020
  • Negotiated competitive loan terms and conditions to ensure maximum profitability for the company
  • Maintained accurate records of all loan applications and client interactions in accordance with federal regulations
  • Analyzed financial documents such as income statements, tax returns and bank statements to assess clients' creditworthiness.

Education

MBA -

Grand Canyon University
Phoenix, Arizona
11.2023

BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION -

Western Michigan University
Kalamazoo, Michigan
12.2016

Skills

  • Preforms in high-pressure situations
  • Effectively multitask, achieving all deadlines and time frames
  • Strong time management, organizational, communication, and leadership skills
  • Proficient in Microsoft Office applications
  • Logistics Coordination
  • Customer Service Process Improvement
  • Dispute Resolution
  • Team Member Training

Timeline

Operations Supervisor

DHL Supply Chain
08.2023 - Current

RESOLUTION SPECIALIST SR.

Cenlar FSB
06.2021 - 03.2023

MORTGAGE SERVICING SPECIALIST

Cenlar FSB
02.2020 - 05.2021

MORTGAGE LOAN ORIGINATOR

Quicken Loans
10.2017 - 01.2020

MBA -

Grand Canyon University

BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION -

Western Michigan University

Similar Profiles

CREATE PROFILE
Sabrina Gamboa