Kelsey Andrews
Emerald Hills,CA
Summary
Accomplished Operations Supervisor with a robust background at the San Mateo County Crisis Center, excelling in crisis counseling and quality assurance. Demonstrated expertise in training and supervising staff. Skilled in navigating high-risk situations and implementing effective crisis intervention techniques such as risk assessment, de-escalation, resource referrals, and safety planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
StarVista Crisis Center/Felton Institute
02.2025 - Current
- Oversaw 988 Crisis Text and Chat program
- Conducted supervisions with counselors
- Acted as on-call consultation for crisis situations
- Recruited and hired staff
- Conducted data reporting and quality assurance
988 Chat and Text Coordinator
StarVista Crisis Center
10.2023 - 02.2025
- Oversaw 988 Crisis Text and Chat program
- Conducted supervisions with counselors
- Acted as on-call consultation for crisis situations
- Served on the 988 Crisis Center Training Committee
- 988-Crisis Workgroup 1: Comprehensive Assessment Panelist
Volunteer Coordinator
StarVista Crisis Center
10.2022 - 02.2025
- Recruited, trained, and supervised volunteers
- Assisted with implementation of policies
- Participated in the California Lifeline Training Committee
Crisis Counselor
StarVista Crisis Center
11.2019 - 10.2023
- Provided crisis intervention, resources, and de-escalation to callers in crisis
- Applied suicide assessment techniques
- Created safety plans and engaged emergency intervention protocol when necessary
- Trained incoming counselors
Teen Crisis Services Supervisor
StarVista Crisis Center
01.2018 - 08.2022
- Trained and supervised youth peer volunteers for the Teen Crisis Services chat program
Boba Barista
Happy Lemon
06.2018 - 10.2019
- Efficiently prepared drinks for customers
- Handled transactions during purchases
- Trained incoming staff
- Assisted in cleaning and maintaining kitchen, behind the counter, and seating areas
Boba Barista
Chatime
08.2016 - 05.2018
- Efficiently prepared drinks for customers
- Handled transactions during purchases
- Trained incoming staff
- Assisted in cleaning and maintaining kitchen, behind the counter, and seating areas
Education
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, CA12-2021
Associate of Arts - Psychology
College of San Mateo
San Mateo, CA05-2020
High School Diploma -
San Mateo High School
San Mateo, CA05-2018
Skills
- Crisis counseling
- Navigating high-risk and emergency situations
- De-escalation
- Suicide risk assessment
- Safety planning
- Quality assurance
- Supervising and training
- Data reporting
- Documentation and record-keeping
- Triaging
Certification
- Mental Health First Aid Instructor
- Mandated Reporting
Timeline
Operations Supervisor
StarVista Crisis Center/Felton Institute
02.2025 - Current
988 Chat and Text Coordinator
StarVista Crisis Center
10.2023 - 02.2025
Volunteer Coordinator
StarVista Crisis Center
10.2022 - 02.2025
Crisis Counselor
StarVista Crisis Center
11.2019 - 10.2023
Boba Barista
Happy Lemon
06.2018 - 10.2019
Teen Crisis Services Supervisor
StarVista Crisis Center
01.2018 - 08.2022
Boba Barista
Chatime
08.2016 - 05.2018
Bachelor of Arts - Psychology
University of California, Santa Cruz
Associate of Arts - Psychology
College of San Mateo
High School Diploma -
San Mateo High School
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