Sabrina Gibson

University Hospital

02.2005 - Current

Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
Maintained detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Maintained accurate patient records, contributing to a well-organized and efficient medical practice.
Monitored daily appointments schedule for smooth operation of the clinic.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.
Contributed to a positive workplace atmosphere by actively participating in team meetings and problem-solving initiatives.