Angela Rivera
Pasadena,TX
Overview
19
19
years of professional experience
Work History
Office Lead
LifeStance Health
Friendswood, TX
09.2019 - 06.2024
- Managed staff members, organized schedules, and delegated tasks.
- Answered phone calls, responded to emails, and routed mail, delegated incoming faxes.
- Assisted providers with the daily schedule, and submitted prior authorization for medication refills.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Resolved patient inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review
- Assisted with front desk check-in and check-out, collected co-pay, and followed up on past due accounts.
Collection Specialist
Dr. Charles Polsen
League City, TX
01.2008 - 07.2017
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Maintained accurate records of all collection activities in the computer system.
- Provided timely and detailed updates on collections activity to management.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Generated reports detailing customer delinquency trends and other relevant information for management review.
- Researched customer accounts for errors or discrepancies and corrected them as necessary.
- Created letters and emails requesting payment from delinquent insurance companies.
- Secured payments by following up with customers which disregarded promise to pay.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Prepared and mailed out demand letters and other necessary correspondence.
- I met the monthly quota.
Receptionist
TENS Management Company
Sugar Land , TX
01.2005 - 01.2007
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Shipped monthly TENS supplies, and ordered medical supplies for patients.
- Generated weekly collection report.
Education
Trade School -
Texas School of Business
Friendswood, TX05-2000
Skills
- Team leadership
- Patient care coordination
- Appointment scheduling
- Insurance verification
- Medical coding
- Electronic health records management
- HIPAA compliance
- Patient-focused care
- Check-in coordination
- Intake control
- Medical office administration
- Electronic health records
- Inventory and supply management
- Electronic medical records
- Patient scheduling
- Stocking supplies
- Insurance authorizations
- Medical billing
- Insurance claims
- EMR / EHR
- Payment collection
- Communicating with patient families
Timeline
Office Lead
LifeStance Health
09.2019 - 06.2024
Collection Specialist
Dr. Charles Polsen
01.2008 - 07.2017
Receptionist
TENS Management Company
01.2005 - 01.2007
Trade School -
Texas School of Business