Sabrina Gonzalez
Fort Cavazos,TX
Summary
Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
Overview
9
9
years of professional experience
Work History
Branch Manager
Regional Finance
04.2021 - 03.2024
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
Cashier
Total Wine & More
10.2020 - 04.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Package Delivery Driver
Amazon (Contractor)
09.2019 - 10.2020
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Lifted, lowered, and carried packages typically weighing 50 pounds throughout regular course of delivery.
- Operated vehicle safely in highly congested areas with no traffic violations.
Lead Machine Operator
Renaissance Food Group LLC
02.2017 - 04.2018
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained equipment performance by lubricating and cleaning components.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
Teller
JSC Federal Credit Union
01.2015 - 02.2017
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TX06.2014
Skills
- Account Review
- Performance Reviews
- Cash handling expertise
- Interviewing and Hiring
- Proficient in Word
- Risk Mitigation
- Customer Service
- Goals and performance
- Excellent work ethic
Languages
Spanish
Full Professional
Timeline
Branch Manager
Regional Finance
04.2021 - 03.2024
Cashier
Total Wine & More
10.2020 - 04.2021
Package Delivery Driver
Amazon (Contractor)
09.2019 - 10.2020
Lead Machine Operator
Renaissance Food Group LLC
02.2017 - 04.2018
Teller
JSC Federal Credit Union
01.2015 - 02.2017
High School Diploma -
Sam Rayburn High School